Education: College/CEGEP. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Supervise staff. Conduct performance reviews. Conduct training sessions. Perform front desk duties. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Schedule staff. Develop policies, standards and guidelines. Ensure adherence to government regulations and company objectives. Develop quality management and quality assurance standards. Supervision: Staff in various areas of responsibility. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Early morning. Evening. Shift. Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: Morning. Night. On call. Day. Weekend. Overtime available.