Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Commission. Group insurance benefits. Life insurance. Other benefits: Free parking available. Learning/training paid by employer. Other benefits. Team building opportunities. Parking available. Travel insurance. Wellness program.