guest services manager
Top Benefits
About the role
Overview
Languages
English
Education
Secondary (high) school graduation certificate
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Hotel, motel, resort
Responsibilities
Tasks
Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Manage events
Additional information
Work conditions and physical capabilities
Fast-paced environment Work under pressure Attention to detail Combination of sitting, standing, walking
Personal suitability
Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player
Benefits
Health benefits
Dental plan Health care plan
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth