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Haven Spa/Salon at The Sidney Pier Hotel & Spa logo

guest services manager

Sidney, British Columbia, Canada
Mid Level
Full-Time

Top Benefits

Health Benefits
Dental Plan
Health Care Plan

About the role

Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Tasks

Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Manage events

Additional information

Work conditions and physical capabilities

Fast-paced environment Work under pressure Attention to detail Combination of sitting, standing, walking

Personal suitability

Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player

Benefits

Health benefits

Dental plan Health care plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

About Haven Spa/Salon at The Sidney Pier Hotel & Spa

Hospitality