Major Duties and Responsibilities:

• Comply with attendance rules and be available to work flexible hours.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
• Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and Managers.
• Respond to all guest needs and requests in a timely manner. Handle all hotel guests in an expedited and professional manner.
• Participate in departmental meetings, in-service meetings, trainings as regulated by brand standards.
• Read and comprehend simple instructions, short correspondence and memos.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Effectively handle problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary, think clearly, analyze and resolve problems exercising good judgment.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
• Able to stand 90% of daily shift, lift up to 25 lbs., walk 90% of shift, push and pull up to 30 lbs.
• Understand completely all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues.
• Apply lifesaving skills, first aid to any guest/associate who is in need.
• Report all incidents of guests escorted to first aid to head lifeguard or General Manager, ensure rescue reports are filled out properly and ensure that all guest injuries are checked on with the proper waterpark protocols.
• Assist in daily start up and closure procedures of water park attractions, indoor and outdoor, including trash removals, dirty towel collection to housekeeping and replacement of fresh towels, equipment, tubes, and lost and found, and park cleanliness.
• Frequently swim, climb, balance, stoop, kneel, crouch or crawl.
• Maintain constant surveillance of guests in the facility, act immediately and appropriately to secure safety of guests in the event of emergency.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Ensure all safety equipment are in full operational such as waterslide lights, wave pool equipment, hot tub equipment, children’s pool and water spray as well as any other equipment’s.
• Ensure the guard room is always clean, organized and accessible.
• Ensure to always have clean towels for guests, fold fresh towels and stock shelves.
• Notify Management of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety & security of the hotel and guest.
• Assist with other duties and responsibilities associated with the Lifeguard position including but not limited to the above as assigned by the General Manager.

`Minimum Qualifications and Skills:

• Operate the waterpark according to standards operating procedures and with exceptional guest service, following all safety and security procedures.
• Take responsibility for your actions and perform work with little or no supervision, ask for and offer help when needed including appropriate people in decision making.
• Must have NLS (National Lifeguarding Services) certification and First Aid, CPR level 3 with AED.