Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Develop and implement policies and procedures for daily operations. Supervise staff. Conduct training sessions. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Organize and maintain inventory. Experience: 1 year to less than 2 years. Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.