The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing. 

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests. 

This position utilizes problem solving and reasoning abilities often.  

Reading and writing abilities are utilized often in compiling guest registration information or accounts and completing cashier reports. 

Mathematical abilities, including basic math, are utilized when handling departmental monies, guest accounts or the cashier bank. 

Ability to travel regularly/operate own vehicle. 

Organizational Structure:  

• Reports to: Front Office Manager and General Manager 
• Job title also known as: Front Office Agent, Front Desk Agent 

PLEASE NOTE: This Job Description is neither definite nor restrictive and may be modified or added to in the future to meet changing needs.