About the role
We are not just hiring - we are looking for personalities that light up a room!
How big is your smile? Do your eyes light up a room? Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
To support the smooth day to day operational running and standards of the Rooftop spa areas including the rooftop spa garden, reception areas, and rooftop welcome desk to provide the highest levels of guest service, cleanliness and operation of spa experiences. To promote all available business opportunities, predominantly food and drink sales and services within the spa.
About You
Attention to detail Passion for going above and beyond A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel. Ability to work cohesively alongside the reception and wider spa team Physically fit and able to count, lift and move laundry around the Spa Previous guest service experience in a guest-facing role desirable.
Key Responsibilities
Deliver exceptional guest experiences and create a welcoming, relaxing rooftop spa environment. Support the day-to-day operation of the Rooftop Spa, including opening and closing procedures. Lead by example, coaching and supporting team members to maintain high service standards. Drive beverage sales and promote spa products and services to maximise revenue opportunities. Monitor guest feedback, resolve issues professionally, and escalate concerns where required. Manage stock levels, ordering requirements, and ensure all spa amenities are readily available. Maintain outstanding standards of cleanliness, presentation, health & safety, and operational compliance. Conduct routine pool and spa checks, including water testing and safety monitoring. Support the management team with administration, team training, and continuous service improvements. Ensure the rooftop spa facilities are safe, well-maintained, and presented to the highest standard at all times.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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About the role
We are not just hiring - we are looking for personalities that light up a room!
How big is your smile? Do your eyes light up a room? Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
To support the smooth day to day operational running and standards of the Rooftop spa areas including the rooftop spa garden, reception areas, and rooftop welcome desk to provide the highest levels of guest service, cleanliness and operation of spa experiences. To promote all available business opportunities, predominantly food and drink sales and services within the spa.
About You
Attention to detail Passion for going above and beyond A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel. Ability to work cohesively alongside the reception and wider spa team Physically fit and able to count, lift and move laundry around the Spa Previous guest service experience in a guest-facing role desirable.
Key Responsibilities
Deliver exceptional guest experiences and create a welcoming, relaxing rooftop spa environment. Support the day-to-day operation of the Rooftop Spa, including opening and closing procedures. Lead by example, coaching and supporting team members to maintain high service standards. Drive beverage sales and promote spa products and services to maximise revenue opportunities. Monitor guest feedback, resolve issues professionally, and escalate concerns where required. Manage stock levels, ordering requirements, and ensure all spa amenities are readily available. Maintain outstanding standards of cleanliness, presentation, health & safety, and operational compliance. Conduct routine pool and spa checks, including water testing and safety monitoring. Support the management team with administration, team training, and continuous service improvements. Ensure the rooftop spa facilities are safe, well-maintained, and presented to the highest standard at all times.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.