Education: Secondary (high) school graduation certificate. Tasks: Establish or implement policies and procedures for staff. Plan and control budget and inventory. Hire, train and supervise staff. Address customers' complaints or concerns. Plan, organize, direct, control and evaluate daily operations. Work conditions and physical capabilities: Combination of sitting, standing, walking. Personal suitability: Client focus. Efficient interpersonal skills. Organized. Reliability. Team player. Experience: 2 years to less than 3 years.