The General Manager (GM), Gather is responsible for managing the day-to-day operations of the Gather Craft Kitchen & Bar along with The Leaf Coffee Bar. This position is responsible for operating a profitable restaurant and coffee bar, meeting budgeted margins while achieving revenue targets. This position will collaborate with several corporate support departments such as Finance, HR, Health & Safety, and Operations to ensure the execution of a sound business. In addition, this position will also work closely with the Marketing & Sales department to strategize and plan for restaurant revenue-generating opportunities. This includes the development and implementation of a sales strategy & tactics to ensure guests receive quality products and have a wonderful experience.

The GM will be responsible for creating and maintaining a culture that is inclusive and respectful. This position will lead, support, and provide direction to the restaurant management team with a focus on building a cohesive team to achieve an environment of service excellence while seeking opportunities to enhance Diversity & Inclusion. The GM will provide oversight to the management team to hire, schedule, train, and develop a thoughtful service team that creates memorable guest experiences by focusing on attention to detail and utilizing unique guest activation telling the story of the Biomes and gardens and applying distinctive engagement approaches. The GM is responsible to ensure the team meets all operational standards, maintain appropriate inventory and supply levels, and ensure menu items are prepared in an efficient and high-quality manner. The GM will ensure that staff follow all health and safety regulations set by Manitoba Health and LGCA regulations, at all times. The GM will ensure all staff engage guests through a menu that highlights food and drink as a cultural unifier.

Operational Responsibilities

• Accountable for the overall operational and financial performance at Gather Craft Kitchen & Bar and The Leaf Coffee Bar.

• Provide warm, and caring service, and exhibit deep “ownership” of the concept and its unique mission.

• Develop the department budget, including revenue forecasts and all operating expenses, (labour, COGS, equipment, supplies, etc.).

• Set priorities, meet department measures, monitor cost of goods (COG’s) and pricing to achieve budgeted COG’s targets.

• Review and report on the performance on the operational plans against business targets and objectives.

• Under the direction of the VP, Hospitality, strategize, plan and implement restaurant generating ideas to enhance and improve the guest experience.

• Work with the Marketing & Sales department to promote Gather Craft Kitchen & Bar and The Leaf Coffee Bar and to develop menu boards and signage for our venues.

• Coordinate with other Park Hospitality and APC departments to maximize revenue and minimize expenses while providing high quality guest services & food.

• Ensure regular communication with Executive Chef and VP, Hospitatlity, for timely review of all menus & pricing.

• Accountable for inventory processes, accuracy & reporting on same. Monitor and order inventory and restaurant supplies, ensuring sufficient stock levels.

• Oversee and ensure standard operating processes, safe work practices, policies and procedures are up to date, documented and understood by all Gather & Coffee Bar employees.

• Enhance the guest experience and resolve escalated customer complaints.

• Schedule staff in accordance with business demands while making adjustments to schedules to manage labour costs, where necessary.

• Manage daily cash reconciliation and tip out procedures and pay-outs.

• Respond in a timely manner to hourly sales fluctuations and act accordingly to maximize labour dollars.

• Assist with menu planning in conjunction with the Gather Chef.

• Collaborate with the Gather Chef to create, update and maintain printed operational manuals for all procedures for all outlets, including cleaning, maintenance & cook/present instructions.

• Adhere to all LGCA and MB Health regulations.

• Ensure cleanliness and hygiene is maintained in the restaurant areas including refrigerators, storerooms and that food products are rotated to ensure high standards of freshness.

• Ensure work area is clean, tidy, and stocked.

• Schedule all regular maintenance and inspection for restaurant equipment, working with Facilities and external contractors.

• Ensure maintenance requests, incident reports and incident investigations are completed.

• Oversee deliveries to ensure the products have been delivered, stored, and secured according to the standards set by the Executive Chef and provincial health regulations.

• Respond in a positive and timely manner to all internal and external guest requests and complaints.

• Manage and provide support to the goodwill ambassador volunteers on site.

Finance

• Manage operating budgets.
• Demonstrate excellent judgment, financial and business acumen.
• Responsible for ensuring operational efficiency and fiscally responsible practices while maintaining the organizational brand standards and customer satisfaction targets.
• Ensure financial control systems are followed to ensure proper control of expenditures, procurement, and department-controlled revenue.
• Working with the Director, assist in the development of the annual budget, including revenue forecasts and all operating expenses, (labour, COGS, equipment, supplies, etc.).
• Accountable for inventory processes, accuracy & financial reporting, ensuring invoices are checked and filed correctly.
• Ensure Month End and periodic inventory counts and reconciliation are completed and documented.
• Review and monitor month end financial reporting and expense control.
• Responsible for store level budget in conjunction with Director and Snr Director.
• Participate with key stakeholder to identify and develop grant relationships, including partnered opportunities, to further the mission of APC where required.

Human Resources

• Provide direct oversite and supervision for the Gather Craft Kitchen & Bar and The Leaf Coffee Bar Team, identify and schedule work assignments for all subordinate staff, as well as implementing appropriate shift schedules, approving vacation requests, other leaves, and annual pay increment increases.

• Supervise day-to-day activities of the restaurant and coffee bar.

• Hire, train, schedule and supervise FOH and BOH personnel to ensure all work is completed on time and up to Park Hospitality standards.

• Communicate Park Hospitality’s mission, vision and goals to the Gather Craft Kitchen & Bar and The Leaf Coffee Bar.

• Build a cohesive team to achieve an environment of service excellence and inclusiveness while seeking opportunities to enhance Diversity & Inclusion.

• Ensure all administrative forms are completed and submitted in a timely manner to all employees, including performance reviews, daily timesheets, vacation request forms, and overtime approvals.

• Input payroll information in payroll software, review, ensure accuracy and approve payroll.

• Ensure all new hires have a defined training plan and undergone the appropriate orientation and are compliant with all policies and safe work procedures.

• Identify training needs of staff and create plans to retain and develop talent in technical and behavioural competencies. Design & support training programs for front line staff as required

• Monitor staff performance and coaching staff by conducting regular performance monitoring, complete annual employee evaluation that provides team members with new goals for coming evaluation period identifies and recognizes achievements, establishes developmental improvement plans and where appropriate, career development plans.

• Hold regular shift/staff meetings to ensure all staff have current information on business priorities for Gather and APC events.

• Ensure compliance with the safety regulations and safe work practices and all applicable policies and restaurant policies and procedures.

• In consultation with Human Resources and senior management, identify and implement progressive discipline measures up to and including termination of employment where indicated.

• Ensure a respectful workplace including resolving workplace conflict in both inter- and intra-departmental collaboration of subordinate staff.

General Duties

• Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS

• Diploma or certificate in hospitality/restaurant management preferred; Bachelor’s degree would be an asset.
• Safe Food Handling and Smart Choices Certification.
• Must possess a valid Manitoba Class 5 Driver’s License.

Required EXPERIENCE

• Demonstrated wine and cocktail knowledge along with experience in coffee bar operations.
• Experience in developing, coordinating, and executing current & emerging food & cocktail trends into marketable products.
• 5 plus years’ in managing restaurant and concessions with an elevated guest experience.
• Proven ability to create department budgets, including revenue forecasts and all operating expenses, (labour, COGS, equipment, supplies, etc.)
• 8 plus years' supervisory experience in the Hospitality or Restaurant industry along with training and developing food & beverage employees.
• Proven expertise in leading cross-functional teams, with a strong background in training, coaching, and mentoring staff.
• Experience in a fast-paced, contemporary food service environment.
• Strong knowledge with restaurant systems including point of sales, inventory, reservation, and request rewards.
• Advanced computer skills and strong proficiency in Microsoft Office along with strong knowledge of Food and Beverage software.
• Flexibility to work flexible hours inclusive of evenings and weekends as required.
• An equivalent combination of education and experience may be considered.

COMPETENCIES

• Must demonstrate strong communication skills with the ability to follow directions, demonstrate a high sense of urgency, and be a friendly, team player.
• Candidates must consistently demonstrate APC’s competencies: Customer Service, Teamwork & Cooperation, Communication Skills, Technical & Organizational Skills, Problem Solving & Decision Making, Change & Innovation, Accountability, Business Understanding & Results Oriented and Diversity & Inclusion. (Manager Role: Strategic Thinking and Developing Others)