Education: Other trades certificate or diploma. Work setting: Spa. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Establish or implement policies and procedures for staff. Plan and control budget and inventory. Manage contracts for advertising or marketing strategies. Hire, train and supervise staff. Address customers' complaints or concerns. Supervision: 5-10 people. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Personal suitability: Client focus. Flexibility. Judgement. Organized. Reliability. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours.