Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Work conditions and physical capabilities: Attention to detail. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Excellent oral communication. Flexibility. Judgement. Reliability. Team player. Resourcefulness. Employment terms options: Early morning. Evening. Shift. Flexible hours. Morning. Night. Experience: Will train. Employment terms options: To be determined. Day. Weekend. Health benefits: Health care plan.