Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

Reporting to the General Housekeeper, the room attendant ensures exceptional guest service by maintaining cleanliness in guest rooms and public areas, including changing linens, replacing towels, and managing waste. Key responsibilities include accurate documentation of lost items and maintenance issues, adhering to health and safety practices, and proper use of cleaning supplies.

RESPONSIBILITIES

• Offer warm and authentic service to our guests by being friendly and always welcoming
• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming/sweeping floors, and the removal of garbage and recyclables
• Document and label any lost and found items found in guestrooms or public areas
• Ensure all corridors, housekeeping closets, and public areas are cleaned to company standards
• Complete daily assignment sheets and document any maintenance issues in the guest rooms
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Maintain proper usage of cleaning supplies and equipment and report any deficiencies to management
• Perform any other tasks which are assigned by management

QUALIFICATIONS

• Previous Housekeeping experience or Housekeeping Certificate is an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail
• Ability to lift and carry linens or housekeeping supplies (up to 30 pounds)
• Ability to stand, walk, kneel, push, pull, and lift throughout shift
• Ability to work as part of a team with autonomy
• Must be available to work a variety of shifts, including mornings, evenings, and/or weekends
• Effective communication skills in English

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.