Rental & Repairs Technical Services Manager
Top Benefits
About the role
Job Details
Job Title: Rental & Repair Technical Services Manager
Reports to: Director of Rentals and Repairs
Job Status: Full Time, Year Round
Salary: $60,000 based on experience
Start Date: Flexible between June 1 to October 5, 2026
Description:
The Technical Services Manager is responsible for the guest repair operations and technical integrity, safety, and performance of Big White Ski Resort’s extensive winter and summer rental fleets. This role oversees the "back of house" technical systems, ensuring that over 4,000 pieces of equipment are maintained to world-class standards using industry-leading technology.
This role leads a specialized team of technicians, managing the quality of work that is being completed in the Repair Shop. The ideal candidate is a technical expert who thrives on operational efficiency and team mentorship in a fast-paced environment
Position Requirements/Skills:
Technical Certification: Master-level certification in major binding systems (e.g., Salomon, Marker, Tyrolia)
-
Extensive experience with automated tuning machinery (ideally Wintersteiger systems).
-
Year-Round Mechanical Proficiency: Proven experience in bicycle mechanics—specifically high-performance mountain bike systems (suspension service, hydraulic brakes, and advanced drivetrains)—is preferred. The successful candidate will lead the seasonal transition between winter ski/snowboard operations to summer bike park rental and repair services.
-
Leadership Experience: Proven track record of managing and mentoring a technical team in a high-volume environment. Willingness to support rental operations during peak periods to ensure a seamless guest experience
-
Workshop Management: Optimize workshop workflow by being highly organized and ensuring all necessary parts and tools are available and in good working order.
-
Safety & Risk Management: Deep understanding of ASTM/ISO standards for binding settings and the ability to manage complex liability documentation.
Duties & Responsibilities – Technical Excellence:
- Multi-Season Fleet Maintenance: Oversee the preventative maintenance schedules for both the winter rental fleet (skis/boards) and the summer bike park fleet. Ensure all equipment—from the Wintersteiger Jupiter tuned skis to high-spec downhill bikes—is maintained to factory standards for maximum safety and performance.
- Safety Compliance: Act as the resort’s lead on binding calibration and safety audits; manage the technical investigation and reporting process for equipment-related incidents.
- Software & Data Proficiency: Proficient in RTP|ONE (or equivalent resort POS/ Inventory Systems) for tracking equipment lifecycle and guest transactions. Proficiency in Microsoft Office is required. Advanced Skills in Microsoft Office (particularly Excel) will be considered favorably.
- Quality Control: Implement and audit strict quality control protocols for all guest repairs and fleet work to minimize "re-work" and maximize guest safety.
Duties & Responsibilities – Operations & Procurement:
- Inventory Management: Source, order, and manage an extensive inventory of repair parts, shop supplies, and technical tools within established budgets.
- Vendor Relations: Maintain professional relationships with equipment partners (e.g., Wintersteiger) regarding warranty claims and technical support.
- Facility Oversight: Ensure the Repair Shop is a clean, organized, and safe working environment that reflects Big White’s professional standards.
Duties & Responsibilities – Team Leadership:
- Hiring & Training: Recruit, onboard, and provide technical "master-class" training for a team of 8–10 repair technicians.
- Mentorship: Foster a culture of technical growth, mentoring staff on complex repairs and advanced tuning techniques.
- Scheduling: Manage staff scheduling
- Cross-Departmental Support: Work closely with the Rental Operations Manager to ensure technicians are integrated effectively into the rental floor.
Physical Demands:
- Must be able to stand for extended periods in a workshop environment.
- Capable of lifting and carrying heavy equipment (skis, snowboards, machinery parts).
- Must be able to perform repetitive manual tasks with high precision (mounting, hand-tuning).
- Comfortable working in an active workshop environment.
Location: Big White Ski Resort
Benefits:
- Enrolment in Sun Life Benefits Program with option for extended benefits
- Free Winter & Summer Seasons Pass
- Free Winter / 50% off Summer Spousal Pass
- Family & friends ticket discounts
- Company cellphone and laptop
- 3 weeks’ vacation
Similar Jobs
Rental & Repairs Technical Services Manager
Top Benefits
About the role
Job Details
Job Title: Rental & Repair Technical Services Manager
Reports to: Director of Rentals and Repairs
Job Status: Full Time, Year Round
Salary: $60,000 based on experience
Start Date: Flexible between June 1 to October 5, 2026
Description:
The Technical Services Manager is responsible for the guest repair operations and technical integrity, safety, and performance of Big White Ski Resort’s extensive winter and summer rental fleets. This role oversees the "back of house" technical systems, ensuring that over 4,000 pieces of equipment are maintained to world-class standards using industry-leading technology.
This role leads a specialized team of technicians, managing the quality of work that is being completed in the Repair Shop. The ideal candidate is a technical expert who thrives on operational efficiency and team mentorship in a fast-paced environment
Position Requirements/Skills:
Technical Certification: Master-level certification in major binding systems (e.g., Salomon, Marker, Tyrolia)
-
Extensive experience with automated tuning machinery (ideally Wintersteiger systems).
-
Year-Round Mechanical Proficiency: Proven experience in bicycle mechanics—specifically high-performance mountain bike systems (suspension service, hydraulic brakes, and advanced drivetrains)—is preferred. The successful candidate will lead the seasonal transition between winter ski/snowboard operations to summer bike park rental and repair services.
-
Leadership Experience: Proven track record of managing and mentoring a technical team in a high-volume environment. Willingness to support rental operations during peak periods to ensure a seamless guest experience
-
Workshop Management: Optimize workshop workflow by being highly organized and ensuring all necessary parts and tools are available and in good working order.
-
Safety & Risk Management: Deep understanding of ASTM/ISO standards for binding settings and the ability to manage complex liability documentation.
Duties & Responsibilities – Technical Excellence:
- Multi-Season Fleet Maintenance: Oversee the preventative maintenance schedules for both the winter rental fleet (skis/boards) and the summer bike park fleet. Ensure all equipment—from the Wintersteiger Jupiter tuned skis to high-spec downhill bikes—is maintained to factory standards for maximum safety and performance.
- Safety Compliance: Act as the resort’s lead on binding calibration and safety audits; manage the technical investigation and reporting process for equipment-related incidents.
- Software & Data Proficiency: Proficient in RTP|ONE (or equivalent resort POS/ Inventory Systems) for tracking equipment lifecycle and guest transactions. Proficiency in Microsoft Office is required. Advanced Skills in Microsoft Office (particularly Excel) will be considered favorably.
- Quality Control: Implement and audit strict quality control protocols for all guest repairs and fleet work to minimize "re-work" and maximize guest safety.
Duties & Responsibilities – Operations & Procurement:
- Inventory Management: Source, order, and manage an extensive inventory of repair parts, shop supplies, and technical tools within established budgets.
- Vendor Relations: Maintain professional relationships with equipment partners (e.g., Wintersteiger) regarding warranty claims and technical support.
- Facility Oversight: Ensure the Repair Shop is a clean, organized, and safe working environment that reflects Big White’s professional standards.
Duties & Responsibilities – Team Leadership:
- Hiring & Training: Recruit, onboard, and provide technical "master-class" training for a team of 8–10 repair technicians.
- Mentorship: Foster a culture of technical growth, mentoring staff on complex repairs and advanced tuning techniques.
- Scheduling: Manage staff scheduling
- Cross-Departmental Support: Work closely with the Rental Operations Manager to ensure technicians are integrated effectively into the rental floor.
Physical Demands:
- Must be able to stand for extended periods in a workshop environment.
- Capable of lifting and carrying heavy equipment (skis, snowboards, machinery parts).
- Must be able to perform repetitive manual tasks with high precision (mounting, hand-tuning).
- Comfortable working in an active workshop environment.
Location: Big White Ski Resort
Benefits:
- Enrolment in Sun Life Benefits Program with option for extended benefits
- Free Winter & Summer Seasons Pass
- Free Winter / 50% off Summer Spousal Pass
- Family & friends ticket discounts
- Company cellphone and laptop
- 3 weeks’ vacation