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Chelsea Hotel, Toronto logo

hotel front office manager

Chelsea Hotel, Torontoabout 1 month ago
Toronto, Ontario, Canada
Mid Level
Full-Time

Top Benefits

Health Benefits
Dental Plan
Disability Benefits

About the role

Overview

Languages

English

Education

College/CEGEP

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

Non-smoking Air conditioned

Work setting

Urban area Relocation costs not covered by employer

Responsibilities

Tasks

Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Negotiate with clients for the use of facilities Perform front desk duties Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Manage events Organize and maintain inventory

Supervision

16-20 people

Experience and specialization

Computer and technology knowledge

MS Word Central reservation system (CRS) MS Excel MS Office MS Outlook MS PowerPoint MS Windows

Additional information

Security and safety

Bondable Basic security clearance Enhanced reliability security clearance Criminal record check

Transportation/travel information

Own transportation Public transportation is available

Work conditions and physical capabilities

Fast-paced environment Work under pressure Tight deadlines Attention to detail Combination of sitting, standing, walking Standing for extended periods

Personal suitability

Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player

Benefits

Health benefits

Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

Group insurance benefits Life insurance Pension plan

Long term benefits

Long-term care insurance Maternity and parental benefits Tax-Free Savings Account (TFSA)

Other Benefits

Learning/training paid by employer Other benefits Paid time off (volunteering or personal days) Team building opportunities Parking available Travel insurance Wellness program

About Chelsea Hotel, Toronto

Hospitality