Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Evaluate daily operations . Monitor staff performance . Plan and organize daily operations. Supervise staff. Train staff. Determine type of services to be offered and implement operational procedures. Conduct performance reviews. Organize and maintain inventory. Ensure health and safety regulations are followed. Negotiate with clients for catering or use of facilities. Leading/instructing individuals. Address customers' complaints or concerns. Provide customer service. Supervision: 3-4 people. Screening questions: Do you have experience working in this field?. Government programs: Recognized employer. Experience: 1 year to less than 2 years.