The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.

Position title: Assistant Manager

Department: Grand Noodle Emporium

Reports to: F&B Manager

Employee status: Hourly, Full time, Permanent

Hours per week: up to 37.5

Compensation: $25.00 per hour, plus tips

About the AMS

The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.

Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.

At the AMS, we believe that a diverse workforce enriches our organization, and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.

Position Purpose

The Assistant Manager, under the guidance of the F&B Manager, is responsible for the operational and financial success of the operation. This role requires a self-motivated individual with excellent leadership, sales and organizational skills to ensure timely and professional service to our guests. The ideal candidate is a hands-on, experienced Supervisor with proven team building coaching, training and leadership skill, proven sales capabilities and superior customer service.

Duties and Responsibilities

• Adhering to all AMS policies and procedures as well as other entity regulations such as Food Safe, Liquor laws etc.
• Providing friendly, prompt, courteous, professional service to all guests
• Meeting and exceeding sales goals through suggestive sales techniques
• Demonstrating and applying above average product knowledge resulting in sales increases
• Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees.
• Maintaining and utilizing all computer hard- &software according to AMS guidelines
• Maintaining daily, weekly and monthly records of cash reconciliation, revenue summaries, costing, month-end journal entries, and payroll functions such as, timesheet verification and submission
• Ordering and managing inventory on a daily and monthly basis through Optimum Control
• Always ensuring that all outlet menus, POS, sales material and staff knowledge are up to date
• Preparation work in kitchen and/or at counter (portioning, plating, wrapping, packing, prepping)
• General clean up duties
• Other duties as assigned by the F&B Manager

Qualifications and Experience

• Minimum of 2 years food service management experience in a QSR
• Minimum Food Safe level 1 certification or higher
• Serve it right certification required
• Excellent customer service skills
• Ability to lift up to 25 kgs, bend, turn, kneel etc. required
• Ability to do shift work (daytime, evenings, weekends and holidays), on call
• Intermediate computer skills with proficient knowledge of MS Office (Outlook, Word & Excel)
• Language: Required to speak, read and write English, with fluency in other languages being an asset
• Strong interpersonal skills
• Natural leader
• POS management experience
• Good time management skills
• Requires the ability to work in varied kitchen temperatures, up to and including very warm cooking environments

To Apply:
Please submit your resume and cover letter.

Application deadline: Open until filled.

Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.