Education: Other trades certificate or diploma. Work setting: Coffee shop. On-site customer service. Bakery. Tasks: Establish methods to meet work schedules. Train staff in job duties, sanitation and safety procedures. Ensure that food and service meet quality control standards. Address customers' complaints or concerns. Maintain records of stock, repairs, sales and wastage. Prepare and submit reports. Prepare food order summaries for chef. Serve food and beverages. Food safety/handling skills. Maintain clean and safe work environment. Manage cash. Supervision: 5-10 people. Food and beverage servers. Certificates, licences, memberships, and courses : Smart Serve. Safe Food Handling certificate. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Bending, crouching, kneeling. Walking. Personal suitability: Client focus. Excellent oral communication. Flexibility. Team player. Initiative. Dependability. Screening questions: Do you have experience working in this field?. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. Night. Day. Weekend. Support for mature workers: Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers . Offers mentorship, coaching and/or networking opportunities for mature workers .