Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Contact customers to deliver requested wakeup calls. Employment terms options: Early morning. Evening. Experience: 3 years to less than 5 years. Employment terms options: Morning. Day. Weekend. Support for youths: Offers mentorship, coaching and/or networking opportunities for youth.