Title

Floor Supervisor

REPORTS TO

Games Manager

SUMMARY

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

CORE COMPETENCIES

• Customer Service

• Leadership and Decision Making

• Communication

• Teamwork

JOB DUTIES

• Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
• Participates in various aspects during opening and closing of the casino table games.
• Reports errors and procedural irregularities in game operations.
• Helps “New Players” understand rules of play, as well as basic play of the different table games.
• Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
• Assist with providing great customer service, handles all concerns and offers solutions.
• Works as a liaison between the dealers and Pit Managers.
• Maintain lists for guests waiting to play busier games
• Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc. 
• Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases. 
• Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
• Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
• Other duties assigned by the Pit and Games Managers

REQUIREMENTS

• Must be registered with AGLC

• Must be 18 years of age or older

• Must be able to work shift work including weekends and evenings

• Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)

• Must be experienced with problem solving, people skills, communication skills 

• Confidentiality and professionalism are essential

• Must be able to exercise considerable supervisory discretion and make independent decisions

• Aptitude for exceptional customer service is a must

• Excellent working knowledge of policies and procedures.

• Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.

• Effective listening abilities and abilities to make strong judgment calls.

WORK CONDITIONS

• Standing and/or sitting for prolonged period of time.
• Reaches, bends, squats and lifts.
• Working in a fast-paced customer service environment