Education: Secondary (high) school graduation certificate. Work setting: Spa. Tasks: Direct and control daily operations . Plan and organize daily operations. Establish or implement policies and procedures for staff. Manage contracts for advertising or marketing strategies. Hire, train and supervise staff. Address customers' complaints or concerns. Body care/treatments. Supervision: 1 to 2 people. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 3 years to less than 5 years.