Front Office Manager
About the role
Company Description Fairfield Inn & Suites Toronto Airport by Marriott offers a blend of affordable quality and responsive service in a convenient airport location. Situated less than one mile from Toronto Pearson International Airport, the hotel provides a free 24-hour direct shuttle and easy access to major highways, business centers, and local attractions. Guests can enjoy nearby destinations such as Sherway Gardens Mall, Canada's Wonderland, Woodbine Racetrack & Slots, and downtown Toronto via a short drive or the Union Pearson Express. The property features a modern lobby, oversized guestrooms and suites, flexible meeting spaces, and complimentary hot breakfast, high-speed Wi-Fi, and a 24-hour business center, creating a comfortable environment for both business and leisure travelers. Role Description The Front Office Manager is a full-time, on-site role based at Fairfield Inn & Suites Toronto Airport in Mississauga, ON. This role oversees daily front desk operations, ensuring efficient check-in and check-out procedures, accurate reservations handling, and smooth guest billing processes. The Front Office Manager leads, schedules, and coaches front office team members, fostering a guest-focused culture and maintaining high standards of customer service and professionalism. Responsibilities include addressing guest inquiries and concerns, coordinating with housekeeping and maintenance, monitoring lobby appearance, and maintaining compliance with brand standards and hotel policies. The role also involves tracking key performance metrics, supporting revenue and occupancy goals, and assisting with training, hiring, and performance evaluations. Qualifications Strong Front Office and Office Administration skills, including managing reservations, check-in/out procedures, and daily desk operations. Demonstrated ability to drive Customer Service and Customer Satisfaction through proactive problem-solving and attentive guest support. Effective Communication skills for interacting with guests, team members, and management, both verbally and in writing. Previous supervisory or leadership experience in hotel front office or hospitality operations. Knowledge of hotel property management systems and standard front office procedures. Ability to work a flexible schedule, including evenings, weekends, and holidays as required. Strong organizational, time-management, and conflict-resolution abilities. Hospitality diploma or degree, or equivalent work experience in the hotel industry, preferred.
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Front Office Manager
About the role
Company Description Fairfield Inn & Suites Toronto Airport by Marriott offers a blend of affordable quality and responsive service in a convenient airport location. Situated less than one mile from Toronto Pearson International Airport, the hotel provides a free 24-hour direct shuttle and easy access to major highways, business centers, and local attractions. Guests can enjoy nearby destinations such as Sherway Gardens Mall, Canada's Wonderland, Woodbine Racetrack & Slots, and downtown Toronto via a short drive or the Union Pearson Express. The property features a modern lobby, oversized guestrooms and suites, flexible meeting spaces, and complimentary hot breakfast, high-speed Wi-Fi, and a 24-hour business center, creating a comfortable environment for both business and leisure travelers. Role Description The Front Office Manager is a full-time, on-site role based at Fairfield Inn & Suites Toronto Airport in Mississauga, ON. This role oversees daily front desk operations, ensuring efficient check-in and check-out procedures, accurate reservations handling, and smooth guest billing processes. The Front Office Manager leads, schedules, and coaches front office team members, fostering a guest-focused culture and maintaining high standards of customer service and professionalism. Responsibilities include addressing guest inquiries and concerns, coordinating with housekeeping and maintenance, monitoring lobby appearance, and maintaining compliance with brand standards and hotel policies. The role also involves tracking key performance metrics, supporting revenue and occupancy goals, and assisting with training, hiring, and performance evaluations. Qualifications Strong Front Office and Office Administration skills, including managing reservations, check-in/out procedures, and daily desk operations. Demonstrated ability to drive Customer Service and Customer Satisfaction through proactive problem-solving and attentive guest support. Effective Communication skills for interacting with guests, team members, and management, both verbally and in writing. Previous supervisory or leadership experience in hotel front office or hospitality operations. Knowledge of hotel property management systems and standard front office procedures. Ability to work a flexible schedule, including evenings, weekends, and holidays as required. Strong organizational, time-management, and conflict-resolution abilities. Hospitality diploma or degree, or equivalent work experience in the hotel industry, preferred.