Guest Services Coordinator
Top Benefits
About the role
Spirit Spa is currently recruiting for a confidant and organized Guest Service Coordinator who shares our passion for creating exceptional guest experiences and who will help oversee the day to day schedule of our team of Service Providers.
Our Guest Service Coordinators provide excellent client care and a deliver 5 star booking experience by responding to all inquiries via phone/email and become knowledgeable with our treatments, products, services offered. You will manage any scheduling changes that may occur and perform guest follow ups if their booking requires additional information prior to arrival. When our guest arrive at the Spa, you will welcome them and act as our "spa concierge" ensuring they have an incredible experience during the visit.
The Guest Service Coordinator will look for opportunities to maximize the use of time within the treatment schedule to ensure an optimal schedule for our Service providers and ensure the ultimate spa guest experience.
Job Requirements Experienced customer service professional with a passion for hospitality and the desire to coordinate the ultimate Spa experience for our guests. You must be an expert problem solver and be able to think quickly under pressure to make last minute scheduling decisions that minimize guest impact. You will be a willing team player, accomplished multi-tasker, comfortable with computer systems and communicating over telephone, email and face to face. All candidates must be optimistic and have a positive attitude! This position requires an applicant with a flexible schedule and the ability to work a variety of shifts, including evenings and weekends. Physical demands of this position may require standing for long periods of time and moving around the Spa while interacting with guests.
Preferred Qualifications & Skills 1-2 years previous receptionist experience in a high-volume spa/health club operation, preferably within hospitality/hotel environment. Exceptional communication skills. Exceptional problem-solving skills. Computer skills and the ability to learn a Spa Reservations software Strong attention to detail. Comfortable doing laundry, light spa cleaning and setting up amenities. Previous sales/retail experience is an asset.
Why Choose Spirit Competitive compensation. Employee benefits plan. Opportunity to learn and work with professional beauty brands Discounts on spa products and services. Ongoing education and professional development Rewarding hospitality career.
At Spirt Spa, we have been Serving Happiness in Halifax for 20 years and we have become renowned for our selection of spa and salon services. Spirit Spa is proud to have been recognized numerous times as Best Spa/Salon in Halifax by The Coast Readers' Choice Awards and was a finalist for Business of the Year 2021 with the Halifax Chamber of Commerce.
Spirit Spa is proud to be an equal opportunity employer and our goal is to be a diverse workforce that reflects our community. We welcome applications from people of all backgrounds and communities.
About Spirit Spa
Welcome to Spirit Spa, an award-winning sanctuary nestled in the bustling heart of downtown Halifax and the charming North End Hydrostone Neighbourhood. With over 20 years under our belt, our Canadian-owned, family-operated day spa and salon continues to offer an oasis of relaxation and rejuvenation.
At Spirit Spa, our mission is simple: to craft a serene environment that allows you to unwind, recharge, and find joy. Immerse yourself in our premium skincare treatments, elevate your wellness with a massage, or indulge in one of our meticulously curated spa packages.
Seeking a new look? Schedule an appointment with our acclaimed stylists and let them work their magic.
With two convenient locations across Halifax, Spirit Spa provides a warm, welcoming, and inspirational setting. Since our inception in 2002, we've not only emerged as a leader in Halifax’s spa and salon scene but have also garnered international acclaim for our exceptional interior design and spa aesthetics.
Our commitment to excellence extends beyond our services; it's reflected in our workplace culture as well. Honoured as one of the Best Places to Work in Atlantic Canada for several years in a row and continuously voted as the Best Spa in Halifax in The Coast Reader's Poll since 2009, Spirit Spa is home to a dedicated team of stylists, therapists, estheticians, and guest services professionals. United in passion, we strive to deliver extraordinary experiences and transformative results.
Deeply rooted in community spirit, we actively engage in fundraising initiatives supporting causes close to our heart, including We are Young, Lady Ball, Orchid Gala, Adsum House, Bust a Move, and Look Good Feel Better, among others.
Extend the Spirit Spa experience to your home with a visit to The Spirit Spa Shop, our select beauty boutique, and stay connected with us on social media for the latest updates and inspirations.
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Guest Services Coordinator
Top Benefits
About the role
Spirit Spa is currently recruiting for a confidant and organized Guest Service Coordinator who shares our passion for creating exceptional guest experiences and who will help oversee the day to day schedule of our team of Service Providers.
Our Guest Service Coordinators provide excellent client care and a deliver 5 star booking experience by responding to all inquiries via phone/email and become knowledgeable with our treatments, products, services offered. You will manage any scheduling changes that may occur and perform guest follow ups if their booking requires additional information prior to arrival. When our guest arrive at the Spa, you will welcome them and act as our "spa concierge" ensuring they have an incredible experience during the visit.
The Guest Service Coordinator will look for opportunities to maximize the use of time within the treatment schedule to ensure an optimal schedule for our Service providers and ensure the ultimate spa guest experience.
Job Requirements Experienced customer service professional with a passion for hospitality and the desire to coordinate the ultimate Spa experience for our guests. You must be an expert problem solver and be able to think quickly under pressure to make last minute scheduling decisions that minimize guest impact. You will be a willing team player, accomplished multi-tasker, comfortable with computer systems and communicating over telephone, email and face to face. All candidates must be optimistic and have a positive attitude! This position requires an applicant with a flexible schedule and the ability to work a variety of shifts, including evenings and weekends. Physical demands of this position may require standing for long periods of time and moving around the Spa while interacting with guests.
Preferred Qualifications & Skills 1-2 years previous receptionist experience in a high-volume spa/health club operation, preferably within hospitality/hotel environment. Exceptional communication skills. Exceptional problem-solving skills. Computer skills and the ability to learn a Spa Reservations software Strong attention to detail. Comfortable doing laundry, light spa cleaning and setting up amenities. Previous sales/retail experience is an asset.
Why Choose Spirit Competitive compensation. Employee benefits plan. Opportunity to learn and work with professional beauty brands Discounts on spa products and services. Ongoing education and professional development Rewarding hospitality career.
At Spirt Spa, we have been Serving Happiness in Halifax for 20 years and we have become renowned for our selection of spa and salon services. Spirit Spa is proud to have been recognized numerous times as Best Spa/Salon in Halifax by The Coast Readers' Choice Awards and was a finalist for Business of the Year 2021 with the Halifax Chamber of Commerce.
Spirit Spa is proud to be an equal opportunity employer and our goal is to be a diverse workforce that reflects our community. We welcome applications from people of all backgrounds and communities.
About Spirit Spa
Welcome to Spirit Spa, an award-winning sanctuary nestled in the bustling heart of downtown Halifax and the charming North End Hydrostone Neighbourhood. With over 20 years under our belt, our Canadian-owned, family-operated day spa and salon continues to offer an oasis of relaxation and rejuvenation.
At Spirit Spa, our mission is simple: to craft a serene environment that allows you to unwind, recharge, and find joy. Immerse yourself in our premium skincare treatments, elevate your wellness with a massage, or indulge in one of our meticulously curated spa packages.
Seeking a new look? Schedule an appointment with our acclaimed stylists and let them work their magic.
With two convenient locations across Halifax, Spirit Spa provides a warm, welcoming, and inspirational setting. Since our inception in 2002, we've not only emerged as a leader in Halifax’s spa and salon scene but have also garnered international acclaim for our exceptional interior design and spa aesthetics.
Our commitment to excellence extends beyond our services; it's reflected in our workplace culture as well. Honoured as one of the Best Places to Work in Atlantic Canada for several years in a row and continuously voted as the Best Spa in Halifax in The Coast Reader's Poll since 2009, Spirit Spa is home to a dedicated team of stylists, therapists, estheticians, and guest services professionals. United in passion, we strive to deliver extraordinary experiences and transformative results.
Deeply rooted in community spirit, we actively engage in fundraising initiatives supporting causes close to our heart, including We are Young, Lady Ball, Orchid Gala, Adsum House, Bust a Move, and Look Good Feel Better, among others.
Extend the Spirit Spa experience to your home with a visit to The Spirit Spa Shop, our select beauty boutique, and stay connected with us on social media for the latest updates and inspirations.