Education: Secondary (high) school graduation certificate. Tasks: Co-ordinate activities with other work units or departments. Establish work schedules and procedures. Perform same duties as workers supervised. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Assist clients/guests with special needs. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Requisition materials and supplies. Supervise support staff. Schedule and confirm appointments. Respond to complaints of guests. Register arriving guests and assign rooms. Provide job training and support. Process guests' departures, calculate charges and receive payments. Prepare monthly statements. Perform basic bookkeeping tasks. Enforce policies and procedures. Co-ordinate recreation activities. Carry out administrative and clerical activities (record keeping, scheduling etc.). Book appointments. Attend to guests' requests for extra supplies or other items. Answer electronic enquiries. Calculate daily/shift payments received and reconcile with total sales. Complete onboard and other logs. Schedule activities. Explain procedures. Assist with record management. Supervision: 16-20 people. Staff in various areas of responsibility. Customer service clerk. Computer and technology knowledge: MS Outlook. Quick Books. Sage Accounting Software. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large workload. Standing for extended periods. Tight deadlines. Work under pressure. Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Interpersonal awareness. Judgement. Organized. Team player. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you live near the job location?. Do you meet the language requirements listed in the job posting?. Employment terms options: Evening. Flexible hours. Morning. Experience: 5 years or more. Employment terms options: Night. On call. Day. Weekend. Overtime available. Health benefits: Health care plan. Other benefits: Free parking available. Learning/training paid by employer. Other benefits. Team building opportunities. Wellness program.