Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

As the first point of contact for guests, Host/Hostess plays a crucial role in creating a warm and welcoming atmosphere, setting the tone for an exceptional dining experience.

Duties and Responsibilities:

• Greet and welcome guests with a friendly and gracious demeanor.
• Manage reservations, ensuring accurate and efficient seating arrangements.
• Provide guests with menus and communicate any specials or promotions.
• Collaborate with servers and kitchen staff to coordinate table turnover and optimize seating capacity.
• Maintain a clean and organized host/hostess station.
• Manage guest waiting lists and provide accurate wait time estimates.
• Monitor the dining room to ensure a smooth and well-paced service.
• Assist in addressing guest inquiries, concerns, and special requests.
• Collaborate with servers to accommodate special events or large party reservations.
• Uphold The Post’s standards of hospitality and service excellence.
• Communicate effectively with the restaurant team to ensure seamless operations.
• Work collaboratively with other departments to enhance the overall guest experience.
• Assist with additional duties as assigned by restaurant management.

Qualifications

• Previous experience as a host/hostess.
• Exceptional interpersonal and communication skills.
• Ability to remain calm and composed in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Positive and friendly attitude with a commitment to guest satisfaction.
• Familiarity with reservation management systems.
• Flexibility to work evenings, weekends, and holidays.
• Passion for hospitality and dedication to providing an elevated guest experience.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

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