Flair Vacations - Agency Support Coordinator
Top Benefits
About the role
Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair Vacations, where strong agency partnerships and responsive support contribute to the continued growth of the business. Reporting to the Director, Business Development & Partnerships, the Agency Support Coordinator is responsible for supporting travel agency partners and providing administrative and operational support to the Business Development team. This role supports agency onboarding, account setup, partner communications, and engagement activities to ensure agency partners receive timely and effective support.
Working closely with internal stakeholders and external agency partners, the Agency Support Coordinator helps maintain strong partner relationships, supports day-to-day agency operations, and contributes to the successful delivery of business development initiatives. The role requires strong customer service, organizational, and relationship management skills, along with a good understanding of travel industry systems and agency operations.
A Day in the Life:
- Manage agency onboarding, including profile setup and maintenance in TTS, credential validation, licensing review, and collection of required business and banking information.
- Support the Business Development team with agency engagement plans, partner communications, and related initiatives.
- Provide support to agency partners on bookings, products, policies, promotions, and operational processes.
- Process booking file modifications, track service requests and exceptions, and report recurring service issues.
- Assist with webinars, training sessions, trade shows, and industry events.
- Support event planning activities, including venue sourcing, vendor coordination, negotiation support, FAM tour logistics, and on-site participation, as required.
- Prepare sales reports, business metrics, and other departmental reporting.
- Track departmental budget items, expenses, and related records.
- Maintain accurate agency and client information in TTS and CRM systems.
- Collaborate with internal departments to improve processes and support a consistent agency partner experience.
- Maintain current knowledge of Flair Vacations products, supplier offerings, booking processes, policies, promotions, and industry developments.
- Perform other duties as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
- Education:
- Post-secondary education in Travel, Tourism, Business Administration, or a related field is preferred.
- Experience:
- Minimum 3–5 years of experience in the travel industry, travel agency environment, tour operations, or agency support.
- Experience supporting travel advisors, travel agency partners, or agency account management is strongly preferred.
- Solid understanding of vacation packaging, travel booking processes, supplier relationships, and travel agency operations.
- Hands-on experience using TTS (SoftVoyage) is required.
- Experience using a CRM platform is considered an asset.
- Experience generating Business Intelligence (BI) reports is considered an asset.
- Skills & Abilities:
- Exceptional customer service, communication, and relationship-building skills.
- Strong organizational and time management skills, with the ability to manage multiple priorities.
- Detail-oriented with a professional and solution-focused approach.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- Ability to quickly learn new systems, products, and processes.
- Strong verbal and written communication skills in English are required.
- Fluency in French is considered a strong asset.
- Requirements:
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
- Comprehensive Salary– A salary that reflects your experience and contributions.
- Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
- Retirement Savings – A pension plan with employer-matched contributions.
- Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: July 24, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com [https://flyflair.com/]
Similar Jobs
Flair Vacations - Agency Support Coordinator
Top Benefits
About the role
Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair Vacations, where strong agency partnerships and responsive support contribute to the continued growth of the business. Reporting to the Director, Business Development & Partnerships, the Agency Support Coordinator is responsible for supporting travel agency partners and providing administrative and operational support to the Business Development team. This role supports agency onboarding, account setup, partner communications, and engagement activities to ensure agency partners receive timely and effective support.
Working closely with internal stakeholders and external agency partners, the Agency Support Coordinator helps maintain strong partner relationships, supports day-to-day agency operations, and contributes to the successful delivery of business development initiatives. The role requires strong customer service, organizational, and relationship management skills, along with a good understanding of travel industry systems and agency operations.
A Day in the Life:
- Manage agency onboarding, including profile setup and maintenance in TTS, credential validation, licensing review, and collection of required business and banking information.
- Support the Business Development team with agency engagement plans, partner communications, and related initiatives.
- Provide support to agency partners on bookings, products, policies, promotions, and operational processes.
- Process booking file modifications, track service requests and exceptions, and report recurring service issues.
- Assist with webinars, training sessions, trade shows, and industry events.
- Support event planning activities, including venue sourcing, vendor coordination, negotiation support, FAM tour logistics, and on-site participation, as required.
- Prepare sales reports, business metrics, and other departmental reporting.
- Track departmental budget items, expenses, and related records.
- Maintain accurate agency and client information in TTS and CRM systems.
- Collaborate with internal departments to improve processes and support a consistent agency partner experience.
- Maintain current knowledge of Flair Vacations products, supplier offerings, booking processes, policies, promotions, and industry developments.
- Perform other duties as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
- Education:
- Post-secondary education in Travel, Tourism, Business Administration, or a related field is preferred.
- Experience:
- Minimum 3–5 years of experience in the travel industry, travel agency environment, tour operations, or agency support.
- Experience supporting travel advisors, travel agency partners, or agency account management is strongly preferred.
- Solid understanding of vacation packaging, travel booking processes, supplier relationships, and travel agency operations.
- Hands-on experience using TTS (SoftVoyage) is required.
- Experience using a CRM platform is considered an asset.
- Experience generating Business Intelligence (BI) reports is considered an asset.
- Skills & Abilities:
- Exceptional customer service, communication, and relationship-building skills.
- Strong organizational and time management skills, with the ability to manage multiple priorities.
- Detail-oriented with a professional and solution-focused approach.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- Ability to quickly learn new systems, products, and processes.
- Strong verbal and written communication skills in English are required.
- Fluency in French is considered a strong asset.
- Requirements:
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
- Comprehensive Salary– A salary that reflects your experience and contributions.
- Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
- Retirement Savings – A pension plan with employer-matched contributions.
- Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: July 24, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com [https://flyflair.com/]