Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Evaluate daily operations . Monitor staff performance . Plan and organize daily operations. Recruit staff. Set staff work schedules. Supervise staff. Train staff. Determine type of services to be offered and implement operational procedures. Organize and maintain inventory. Ensure health and safety regulations are followed. Address customers' complaints or concerns. Provide customer service. Certificates, licences, memberships, and courses : Serving It Right Certificate. Government programs: Recognized employer. Experience: 2 years to less than 3 years.