Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Additional information

Work conditions and physical capabilities

Attention to detail Standing for extended periods

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

Offers mentorship programs that pair members of visible minorities with experienced employees