guest services agent - hotel
Top Benefits
About the role
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 7 months to less than 1 year. Employment terms options: Evening. Morning. Weekend. Financial benefits: Bonus. Other benefits: On-site housing options. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Does not require Canadian work experience.