Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Provide customer service. Attend to guests' requests for extra supplies or other items. Operate switchboard or telephone system. Experience: 7 months to less than 1 year. Health benefits: Health care plan.