Guest Service Agent - Matrix Hotel

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. At Matrix Hotel, We Are Looking For Our Next Great Team Member To Join Us On Our Guest Services Team. We Are Committed To Providing You With Competitive wages An exceptional benefit plan for eligible associates & your family members Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Opportunity to grow with us A workplace that you can be proud of, where you are valued, trusted and supported by the team Here Is What You Will Be Doing Each Day As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel. Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences. Does this sound like you? You take pride in your communication and organizational skills, have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Experience Required 1 year(s): Previous guest service experience. Behaviors Required Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

The Guest Service Agent manages the guest experience by handling check-ins, check-outs, and reservations. They also process payments and provide information regarding hotel amenities and local attractions.

Candidates must have at least one year of previous guest service experience. Required behaviors include being a team player, enthusiastic, and detail-oriented.

• Health & Wellness Programs • Learning And Development • Travel Discounts • Competitive Wages • Benefit Plan For Eligible Associates And Family Members • Flexible Scheduling

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Organization
• Reservation Management
• Payment Processing
• Guest Relations

• Hospitality
• Customer Service & Support
• Sales

Expérience minimale

0+ ans

Postuler avant le

9 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level