Hôte ou hôtesse (restaurant) - The Rec Room Royalmount, Bouffes, jeux & spectacles

Job summary

The host or hostess is responsible for welcoming guests, managing reservations, and coordinating between the service and kitchen teams. They also ensure guest satisfaction, process payments, and maintain the cleanliness of the dining area.

Job details

City: Mont-Royal What you will do: Les hôtes ou hôtesse des emplacements de divertissement Cineplex font partie intégrante des équipes qui s’engagent à offrir une expérience exceptionnelle à chaque client. Ils s’assurent notamment d'accueillir les clients dès leur arrivée, les installer à une table et gérer les réservations. Il ou elldoit également assurer une première impression chaleureuse et positive, souvent en gérant les appels téléphoniques pour les réservations et en aidant à la coordination entre l'équipe de service et la cuisine. La présentation, la communication et le sens de l'organisation sont essentiels à ce rôle. À l’affiche À ce titre, vos principales responsabilités seront les suivantes : Vous recevez et enregistez les réservations des invités et attribuer les tables. Vous accueillez les invités à l'entrée de la salle à manger, du restaurant ou du salon et les accompagner jusqu'aux tables ou autres coins salons. Vous restez familier avec la composition de tous les éléments du menu. Vous parlez avec les clients pour garantir leur satisfaction à l'égard de la nourriture et du service, et répondez aux plaintes. Vous acceptez le paiement des invités pour la nourriture, les boissons et les jeux, selon les besoins. Vous nettoyez les zones désignées convenues, conformément aux procédures de temps d'arrêt, aux routines matin/soir et aux exigences d'hygiène. Qualifications : Voici les raisons pour lesquelles ce poste serait parfait pour vous : Vous êtes en âge légal de consommer de l’alcool. Vous avez de l’expérience en service à la clientèle (préférablement). Vous portez une attention particulière aux détails. Vous possédez d’excellentes aptitudes de communication et de résolution de problèmes. Renseignements supplémentaires : À titre d’employé, vous bénéficierez des avantages suivants : Une contribution à vos frais de scolarité Un programme d’aide aux employés Un horaire souple Des rabais sur la nourriture pendant et entre vos quarts de travail Des possibilités d’avancement et plusieurs autres! ************************************************************************* Restaurants Hosts or Hostesses at Cineplex locations are an integral part of the teams committed to providing an exceptional experience to every guest. Their responsibilities include welcoming guests upon arrival, seating them at a table, and managing reservations. They must also ensure a warm and positive first impression, often by handling phone calls for reservations and assisting in coordination between the service and kitchen teams. Presentation, communication, and organizational skills are essential for this role. Currently Playing In this role, your key responsibilities will include: Receiving and recording guest reservations and assigning tables. Greeting guests at the entrance of the dining room, restaurant, or lounge and escorting them to tables or other seating areas. Staying familiar with the composition of all menu items. Speaking with guests to ensure their satisfaction with food and service, and addressing any complaints. Accepting guest payments for food, beverages, and games as needed. Cleaning designated areas as per downtime procedures, morning/evening routines, and hygiene requirements. Qualifications Here’s why this position would be perfect for you: You are of legal drinking age. You have customer service experience (preferably). You pay close attention to detail. You possess excellent communication and problem-solving skills. Additional Information As an employee, you will benefit from: A contribution towards your tuition fees An employee assistance program A flexible schedule Discounts on food during and between shifts Opportunities for advancement And many more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted.

What you’ll do

The host or hostess is responsible for welcoming guests, managing reservations, and coordinating between the service and kitchen teams. They also ensure guest satisfaction, process payments, and maintain the cleanliness of the dining area.

Requirements

Candidates must be of legal drinking age and possess strong communication and problem-solving skills. Previous customer service experience is preferred, along with a high level of attention to detail.

Benefits

• Tuition fee contribution • Employee assistance program • Flexible schedule • Food discounts • Opportunities for advancement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Attention to detail
• Reservation management
• Table assignment
• Menu knowledge
• Conflict resolution
• Payment processing
• Hygiene maintenance
• Organizational skills
• Interpersonal skills

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage