Banquet Captain

Start Your Journey With Us WESTIN At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. *multiple positions Position Start date: Immediate Expected Hours: Full time The Impact You’ll Make: The Artist Have a creative side? We offer several career paths to feed your inspiration. Our Banquet Captain is responsible to monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet associates to ensure a successful and effective operation ending in a positive guest experience. Support with supervision and direction of Outlet service staff may be require, depending on business needs of the hotel. The Wellness You Deserve: We’ll support you in and out of the workplace by offering: * Team-spirited coworkers & encouraging management * Learning and development opportunities * Reward and Recognition Programs * Staff Accommodation (based on availability) * Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program * Complimentary Staff Meal What we are looking for: * A warm, people-oriented demeanor * A team-first attitude * High attention to detail and a drive to get things done What you will do: * Check all room sets prior to each event * Allocate stations and partners for staff * Review banquet event orders * Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes * Ensure guests who disclose a dietary requirement receive a meal satisfying their needs * Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table * Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use * Recommend proper maintenance and repair to Engineering and ensure the proper housekeeping of all function space * If no supervisor shift exists on a given day the position will be required to act as a Banquet Server * Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC * All other duties as assigned Position Requirements: * Serving it Right Certificate * Must be able to regularly lift food trays and equipment weighing up to 30 lbs * Must be able to regularly push and pull carts and equipment weighing up to 250 lbs * Ability to provide a satisfactory criminal record check Skills & Experience: * An understanding of the delivery of quality service standards * Must be able to build and maintain credibility and relationships with customers (internal and external) * Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others * Caring, efficient and attentive food and beverage service, delivered with enthusiasm, professionalism and in a way to truly personalize their entire experience * Ability to maintain a clean and safe working environment * Stamina to work in a physically demanding job which includes regular lifting and a lot of walking * Previous experience in a similar role in a similar size/type of property preferred * Previous supervisory experience within a four-diamond food & beverage outlet preferred Health & Safety: Health & Safety is at our core! * Daily stretches and movement to get you ready for your day * Safety orientations to ensure you feel safe at work * Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards. * Monthly safety committee meetings You’re welcome here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

The Banquet Captain monitors daily banquet operations and provides guidance to associates to ensure a positive guest experience. Responsibilities include reviewing event orders, coordinating with meeting planners, and overseeing the proper setup and service of food and equipment.

Candidates must possess a Serving it Right Certificate and be capable of performing physically demanding tasks, including lifting up to 30 lbs and pushing carts up to 250 lbs. Previous supervisory experience in a four-diamond food and beverage outlet is preferred.

• Learning and development opportunities • Reward and Recognition Programs • Staff Accommodation • Discounted Hotel stays with Marriott ‘Explore’ Program • Complimentary Staff Meal

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Banquet Operations
• Staff Supervision
• Customer Service
• Event Planning Coordination
• Food and Beverage Service
• Attention To Detail
• Communication Skills
• Relationship Management
• Health and Safety Compliance
• Time Management

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week