front desk agent

Overview Languages English Education No degree, certificate or diploma Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Work setting Willing to relocate Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Perform front desk duties Maintain work records and logs Maintain accurate records Professionalism in customer service Greet customers Additional information Work conditions and physical capabilities Attention to detail Personal suitability Excellent oral communication Excellent written communication Benefits Other benefits Other benefits

The agent is responsible for registering guests, assigning rooms, and processing arrivals and departures. They also handle payments, resolve customer complaints, and provide information about hotel facilities and local points of interest.

Candidates must have between 7 months and 1 year of experience and be proficient in English. No formal degree, certificate, or diploma is required for this entry-level position.

• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Guest Registration
• Complaint Resolution
• Payment Processing
• Front Desk Operations
• Clerical Duties
• Oral Communication
• Written Communication
• Inventory Management
• Telephone Etiquette

• Hospitality
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

2 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level