Front Desk Support Worker

Job summary

Serve as the primary contact for tenants, respond to inquiries and complaints, conduct wellness checks, and provide practical and personal support. Maintain a safe and secure environment by monitoring policies, documenting daily events and incidents, handling calls and messages, and coordinating with referral sources and external agencies.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description POSITION PURPOSE SUMMARY: The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified tenant needs. They will report directly to the Program Supervisor. Accountabilities Basic Functions/Responsibilities Acts as the main point of contact for all tenants Handles inquiries and complaints from tenants Conducts wellness checks where required Consistently demonstrates respect and empathy for all guests Maintains availability for personal, practical, and moral support Answers the program department telephone and records/remits messages Accurately records day-to-day happenings Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required Ensures ongoing monitoring of policies Performs other assigned job-related duties as required to ensure a safe and secure environment. Written and Verbal Communication Accurately records day-to-day happenings using appropriate methods Maintains logbooks and completes incident reports Working Conditions The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day The incumbent might require to lift or move items up to 30 lb with no assistance from others The incumbent will work under the following disagreeable conditions: Isolation Monotony Odors Dealing with angry people Verbal abuse Work schedule affecting lifestyle Exposure to bodily fluids, bodily waste Exposure to drugs and alcohol The incumbent may have little to no travel required. The incumbent carries a pager/walkie talkie and will work shifts. The job incumbent may be exposed to the risk of minor to moderate injury or illness due to: Physical attacks by others Exposure to infections diseases Exposure to bodily fluids Sharp objects Other dangerous situations Concentration Required The performance of the job requires continuously monitoring the environment, frequently interacting with tenants, attentive listening, and moderate attention when recording information. Education And Experience Qualifications Education, Qualifications and Certifications: Grade 12 education or equivalent is required Completion of a 2-year Community College program will be a strong asset Criminal Record Check CPR, First Aid and Non-Violent Crisis Training an asset Computer ability. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Experience And Skilled Knowledge Requirements The incumbent must have more up to one year of prior related experience, including experience with frontline work in a social service setting. Skills And Capabilities Strong service ethic and a friendly disposition with the public Adaptability to change and frequent interruptions Team oriented and able to take initiative Willingness to work with people from diverse cultural backgrounds Problem solving Personable Organized Compensation The target hiring range for this position is $23.64 to $24.02 with a maximum of $24.39. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Serve as the primary contact for tenants, respond to inquiries and complaints, conduct wellness checks, and provide practical and personal support. Maintain a safe and secure environment by monitoring policies, documenting daily events and incidents, handling calls and messages, and coordinating with referral sources and external agencies.

Requirements

A Grade 12 education or equivalent and up to one year of related experience, including frontline work in a social service setting, are required; a two-year community college program is an asset. Candidates must complete satisfactory screening and background checks, while CPR, First Aid, and Non-Violent Crisis Training are assets; computer ability and the capacity to work with diverse people are also expected.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tenant Support
• Customer Service
• Verbal Communication
• Written Communication
• Active Listening
• Recordkeeping
• Incident Reporting
• Problem Solving
• Adaptability
• Teamwork
• Initiative
• Organization
• Cultural Awareness
• Wellness Checks
• Crisis Response
• Computer Skills

Job areas

• Social Services
• Customer Service & Support
• Security & Safety
• Administrative