front desk agent

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Experience and specialization Computer and technology knowledge Multi-line switchboard Computerized bookkeeping system Internet Additional information Security and safety Bondable Criminal record check Transportation/travel information Own transportation Work conditions and physical capabilities Fast-paced environment Standing for extended periods Work under pressure Personal suitability Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player

The agent is responsible for managing guest arrivals and departures, handling room reservations, and processing payments. They also provide information on hotel facilities and local points of interest while performing general clerical duties.

Candidates should have a high school diploma or equivalent experience, though no prior experience is required as training is provided. Essential requirements include being bondable, passing a criminal record check, and having own transportation.

• Customer servicePreferred
• TeamworkPreferred
• OrganizationPreferred
• Cash handlingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Reservations
• Foreign Currency Exchange
• Cash Handling
• Customer Service
• Multi-line Switchboard
• Computerized Bookkeeping
• Internet
• Oral Communication
• Written Communication
• Organization
• Teamwork
• Clerical Duties
• Emergency Procedures
• Payment Processing
• Inventory Management

• Hospitality
• Customer Service & Support
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level