Assistant Server (Signatures)

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner. The ideal candidate has a passion for hospitality and providing exceptional service. Job Description Principle duties and responsibilities (Essential Functions) include: • Assists servers in their tasks • Ensures all service stations in the kitchen are stocked and ready for service • Removes soiled dishes from table; brings to dish washing area • Completes set up and teardown of dining events as assigned • Carry food trays to tables using the correct seat positions on the ticket • Place entrée to the correct seat positions accordingly • Sets tables with silverware, glassware and other items • Polishes silverware before and after shifts • Cleans dining room areas • Stocks servers’ station with supplies • Deliver Passionate & Engaging Service to our Guests • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: · Greet or welcome everyone, warmly with a smile · Use eye and ear contact and guest’s name · Establish/anticipate needs · Solve and own all requests/complaints · Thank everyone • Build solid relationship with your Colleagues • Treat colleagues with respect and dignity • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills • Attentive, friendly, helpful and courteous to all guests, managers and fellow employees. • Smart Serve certification required • Excellent organizational skills. • Prioritization and time management skills. • Able to work quickly without compromising quality. • Ability to work with little supervision and maintain a high level of performance. Work Environment • On site hotel restaurant facility. • Must be able work in a fast-paced environment. Physical Demands • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects. • Frequent bending, stooping, kneeling and reaching. • Ability to stand during entire shift. Expected Hours of Work • Must be flexible to work variable days of the week to include weekends and holidays. • Must be flexible to work variable shifts (days, nights, overnights). Education and Experience Assistant Server experience in hotels preferred. Additional Job Information/Anticipated Pay Range Pay Range: $18.83 to $20.93/hour pay rate outlined follows contract requirements. Union/Non-Union: This is a unionized role. Job vacancy: This is an active posting and is a not new position. Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. Accessibility for Ontarians with Disabilities Act (AODA) The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations. Age Ancestry, colour, race Citizenship Ethnic origin Place of origin Creed Disability Family status Marital status (including single status) Gender identity, gender expression Receipt of public assistance (in housing only) Record of offences (in employment only) Sex (including pregnancy and breastfeeding) Sexual orientation. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Salaried FTE Benefits Food and Beverage Discount RRSP Match Drycleaning Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short- and Long-term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized FTE Benefits Food and Beverage Discount RRSP Match Tool and shoe reimbursement Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized PTE Benefits Food and Beverage Discount Employee discounted hotel rate Tool and shoe reimbursement Various employee perks and benefits Employee Assistance Program Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The assistant server is responsible for clearing and setting tables, stocking service stations, and assisting the service team to ensure efficient operations. They must deliver passionate and engaging service to guests while anticipating their unique needs to exceed expectations.

Candidates must possess a Smart Serve certification and demonstrate excellent organizational and time management skills. The role requires the ability to work in a fast-paced environment and maintain flexibility for variable shifts including weekends and holidays.

• Food and beverage discount • RRSP match • Tool and shoe reimbursement • Medical and dental benefits • Extended health care coverage • Employee perks and benefits • Tuition reimbursement • Employee assistance program • Short-term disability program • Paid vacation • Paid sick days • Employee discounted hotel rate

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Service alimentaireSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hospitality
• Customer service
• Table setting
• Food service
• Time management
• Organizational skills
• Communication
• Attention to detail
• Teamwork
• Problem solving
• Organizational Skills
• Resilience
• Employee Assistance Programs
• Operations
• Restaurant Operation
• Time Management
• Stocks (Inventory)
• Prioritization

• Hospitality
• Food & Beverage
• Customer Service & Support
• Server/Assistant Manager
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine