Dental Administrator (Concierge)

We're Hiring: Dental Administrator (Concierge) – Setai Dental | Downtown Toronto, ON Setai Dental is growing, and we're looking for a friendly, organized, and service-driven Dental Administrator (Concierge) to join our team in Downton Toronto. If you enjoy building relationships, thrive in a fast-paced environment, and take pride in creating exceptional patient experiences, we'd love to meet you. About the Role At Setai Dental, we believe every patient interaction matters. As our Dental Administrator (Concierge), you'll be the first friendly face patients see and the voice they hear when they contact our clinic. You'll play a key role in creating a welcoming, seamless experience while helping keep our clinic operating efficiently. This is an excellent opportunity for someone who enjoys delivering outstanding customer service and wants to be part of a collaborative, patient-focused team. What You'll Be Doing Welcome patients warmly in person, over the phone, and via email Schedule, coordinate, and optimize appointments, including filling last-minute openings Respond to patient inquiries and coordinate referrals with other healthcare providers Present treatment plans and explain insurance coverage, estimated costs, and payment options Process patient billing and insurance claims accurately Follow up on outstanding accounts receivable Maintain accurate patient records and ensure all information is current Support the clinical team to ensure smooth day-to-day clinic operations What We're Looking For Minimum one year of experience in administration, reception, or customer service Previous dental or healthcare experience is considered a strong asset Exceptional organizational and multitasking abilities Strong communication and interpersonal skills with a patient-first mindset Professional, friendly, and able to remain calm under pressure Comfortable working in a collaborative, fast-paced environment IPAC certification is considered an asset Why Join Setai Dental? Join a modern, patient-focused dental practice committed to exceptional care Work alongside a supportive, collaborative, and engaged team Opportunities for professional growth within Passion Dental Group's expanding network of clinics Competitive hourly compensation based on experience Evening and occasional weekend shifts may be required Hourly Rate: $23.00–$30.00 per hour About Us Setai Dental is part of the Anytime Dental and is proud to be part of Passion Dental Group, a growing network of dental practices across Ontario committed to clinical excellence and outstanding patient experiences. Our team believes dentistry is about more than treating teeth—it's about building lasting relationships, creating comfortable experiences, and helping every patient feel confident in their smile. Apply Today If you're passionate about delivering exceptional customer service and want to join a team that values collaboration, growth, and patient care, we'd love to hear from you. Apply today and become part of the Setai Dental team in Downtown Toronto! #PassionLP

The Dental Administrator will serve as the primary point of contact for patients, managing appointments, inquiries, and the patient check-in process. Additionally, they will handle billing, insurance claims, and support the clinical team to ensure efficient daily operations.

Candidates must have at least one year of experience in administration, reception, or customer service, with dental or healthcare experience considered a strong asset. Strong communication, organizational skills, and a patient-first mindset are essential for this role.

• Professional growth opportunities • Collaborative work environment

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Appointment scheduling
• Patient communication
• Billing
• Insurance claims processing
• Treatment plan presentation
• Multitasking
• Organizational skills
• Interpersonal skills
• Record maintenance
• Conflict resolution
• Professionalism
• Patient Communication
• Healthcare Industry Knowledge
• Composure
• Treatment Planning
• Accounts Receivable
• Dentistry
• Customer Service
• Communication
• Interpersonal Communications
• Operations
• Calmness Under Pressure

• Administrative
• Healthcare
• Customer Service & Support
• Concierge/Administrative Assistant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week