front desk agent

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

The agent is responsible for managing guest arrivals and departures, including room assignments and payment processing. They also provide information on hotel services and local points of interest while handling clerical tasks.

Candidates must have a high school diploma and between 1 to 2 years of relevant experience. Strong communication skills and the ability to work in a fast-paced environment are required.

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Sens de l’organisationSouhaitée
• Manipulation d’argentSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Registration
• Complaint Resolution
• Reservation Management
• Cash Handling
• Customer Service
• Oral Communication
• Written Communication
• Interpersonal Skills
• Organization
• Teamwork
• Clerical Duties
• Emergency Procedures

• Hospitality
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level