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Job summary

Greet customers, explain menu items, recommend food and wine, take orders, and serve food and beverages. Handle payments, maintain wine inventory, address customer concerns, and support or supervise other service staff as needed.

Job details

Overview Languages English Education No degree, certificate or diploma Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work site environment Cold/refrigerated Hot Noisy Odours Outdoors Quiet Work setting Restaurant Formal dining room Urban area Retirement home Responsibilities Tasks Must be of legal age to mix and serve alcoholic beverages Address customers' complaints or concerns Prepare and serve specialty food at customers' tables Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings Describe menu items including daily specials for customers Enforce provincial/territorial liquor legislation and regulations Advise on menu selections Balance cash and record sales Clear and clean tables, trays and chairs Describe and advise on wine selection Greet patrons, present menus, make recommendations and answer questions regarding food and beverages Order and maintain inventory of wines and wine glassware Perform sensory evaluation of wines Serve food and beverages Supervise other servers and bussing staff Take orders and relay to kitchen and bar staff Assist clients/guests with special needs Provide customer service Supervision No supervision responsibility Experience and specialization Computer and technology knowledge Electronic cash register Point of sale system Additional information Work conditions and physical capabilities Bending, crouching, kneeling Fast-paced environment Handling heavy loads Physically demanding Standing for extended periods Work under pressure Weight handling Up to 23 kg (50 lbs) Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Flexibility Initiative Organized Reliability Team player Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work environment for youth

What you’ll do

Greet customers, explain menu items, recommend food and wine, take orders, and serve food and beverages. Handle payments, maintain wine inventory, address customer concerns, and support or supervise other service staff as needed.

Requirements

No degree, certificate, or diploma is required, and prior experience is an asset. Applicants must be of legal age to serve alcohol and should be customer-focused, organized, flexible, reliable, and able to work in a fast-paced, physically demanding environment.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Cash handling · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food and Beverage Service
• Taking Orders
• Menu Recommendations
• Wine Selection
• Wine Evaluation
• Cash Handling
• Point-of-Sale Systems
• Inventory Management
• Liquor Regulations
• Complaint Resolution
• Table Clearing and Cleaning
• Teamwork
• Oral Communication
• Organization
• Flexibility

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support