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Job summary

The front desk worker assists in maintaining the safety and security of the premises by conducting hourly floor checks and health and wellness checks. They also handle administrative tasks such as answering phones, directing callers, and taking messages.

Job details

Requisition Number: FRONT002393 Type: Internal & External – Part-time (Indeterminate) Hours of Work: 16 hours per week; Friday to Saturday ; from 1130pm to 8am Compensation: $23.73/hr (Wage grid#6 ; It's currently under classification review process) Program & Location: Towow Hotel– Downtown Eastside, Vancouver Union: BC Government Employee’s Union (BCGEU)- This position requires union membership Deadline: By noon Sep 28, 2026 About Us: Atira Women’s Resource Society (Atira) is a non-profit organization known for inclusionary hiring practices, values-driven work, and innovative approaches to supporting communities it serves. Rooted in feminist, anti-violence principles, Atira provides housing, programs, and supports for people of all genders, with a continued focus on addressing gendered violence, misogyny, and systemic oppression. Atira believes a job is more than a paycheque – it’s an opportunity to contribute to meaningful systemic and social change. The Opportunity: The position of front-desk worker is to assist the program manager in maintaining the safety and security of the premises, answering the phone, directing callers to the appropriate person, taking messages, undertaking hourly floor checks, doing health and wellness checks as necessary, and other duties as may be assigned by the building/program manager. About You: You are aligned with Atira’s mission, vision, values, and philosophy and bring a strong commitment to anti-oppression and intersectional practice. You understand the impacts of colonialism, especially in Canada, including the legacy of the residential school system, and you approach your work with cultural humility and respect. You are comfortable working in a harm reduction environment and supporting people who may be experiencing substance use and/or mental wellness challenges. You support those who choose abstinence while recognizing abstinence is just one option among many. You are inclusive and affirming of people of all genders, including transgender, Two-Spirit, intersex, transfeminine and non-binary individuals, and understand the realities of gendered violence, misogyny, systemic barriers and how these harms disproportionately impact women. You are sex worker positive – you understand sex work, including survival sex work, as part of a broader social, economic, and gendered context and bring an approach grounded in respect, autonomy, and dignity. You treat others with fairness and respect, challenge practices that conflict with shared values, and contribute to a supportive, accountable team environment. You inspire others through your commitment to anti-violence and promoting equity, prioritize the needs of the communities we serve, and challenge the status quo to improve quality and sustainability. You take smart risks and make thoughtful, timely decisions. Lived experience and connection to the community served are assets. Atira encourages applications from individuals whose lived experience reflects the diversity of the communities we serve. Programs specifically serving First Nations, Métis, and Inuk women and children, hiring preference will be given to First Nations, Métis, and Inuk women. You Also Have: • Proven initiative, judgement, decision-making and problem-saving capabilities. • Proven ability to develop and maintain rapport with tenants, your co-workers, and other stakeholders. • Demonstrated ability to organize and carry out work with independence. • Physical ability to perform the duties and carry out heavy cleaning duties Additional Requisites/Assets: * * No formal education required. * One (1) month recent related experience or an equivalent combination of education, training and experience * knowledge of community issues is an asset. * A Non-violent crisis intervention certificate is required. * A valid First Aid certificate is required. * WHMIS training required and can be provided At Atira, we value diverse experiences and recognize that some applicants may face barriers to obtaining required certifications. If you are passionate about this role, meet the other qualifications, and believe you have the necessary skills and experience but do not currently hold a valid First Aid certificate, we encourage you to contact us you can contact us at People & Culture Recruitment. Atira is committed to being an inclusive employer and may be able to connect you with resources to support you in meeting this requirement. Application Process: Provide a cover letter with a current resume describing how you meet or exceed the above-noted qualifications. Resumes with a Cover Letter unique to Atira are guaranteed a review. Candidates who lack the experience and qualifications set out in the posting may not be considered, although an exceptional cover letter and transferable skills may overcome lack of experience for some positions. Please go to atira.bc.ca/careers for a current list of postings.

What you’ll do

The front desk worker assists in maintaining the safety and security of the premises by conducting hourly floor checks and health and wellness checks. They also handle administrative tasks such as answering phones, directing callers, and taking messages.

Requirements

Candidates must have at least one month of recent related experience and hold valid First Aid and Non-violent crisis intervention certificates. A commitment to anti-oppression, harm reduction, and inclusive practices is essential for this role.

Listed skills

• First Aid · Preferred
• crisis intervention · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Safety and security maintenance
• Communication
• Health and wellness checks
• Crisis intervention
• First aid
• Problem-solving
• Decision-making
• Interpersonal rapport
• Independent work
• Cleaning
• Anti-oppression practice
• Harm reduction support
• Cultural humility
• Decision Making
• Innovation
• Program Management
• Transferable Skills Analysis
• Crisis Intervention
• First Aid Certification
• Rapport Building
• Social Change
• Taking Messages
• Cultural Humility

Job areas

• Social Services
• Security & Safety
• Administrative
• Hospitality
• Front Desk Worker
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks