Jobs in Fort McMurray, AB

Job summary

The Front Desk Attendant manages guest registrations, departures, and inquiries while maintaining an efficient work environment. They are responsible for communicating guest concerns to management and adhering to established quality standards.

Job details

Buffalo Catering Employees LP is looking to fill a position for a Front Desk Attendant for our remote accommodations worksite. The Front Desk Attendant works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts, and statutory holidays. Key Responsibilities * Process registrations, departures, and respond to guest inquiries in a timely and professional manner * Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members * Communicate to the management team any guest concerns or challenges * Operate in accordance to established policies, procedures, and quality standards * Maintain an organized and clean work area * Assist in other areas of operations as needed Qualifications * 1-2 years’ hotel experience working in a front desk capacity * Ability to meet deadlines (email, telephone inquiries, and guest inquiries) * Strong computer skills with Microsoft Office programs and Hotel reservation systems such as Innfinity * Must be willing to work shift work, 24hr desk * Ability to work independently with little supervision * Ability to multitask and work in a fast-paced environment * Possess a positive, friendly and professional attitude * Ability to work well with peers in a group environment * Excellent oral and written communication skills * Excellent organizational and time management skills * Proven ability to solve problems Buffalo Catering Employees LP is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

What you’ll do

The Front Desk Attendant manages guest registrations, departures, and inquiries while maintaining an efficient work environment. They are responsible for communicating guest concerns to management and adhering to established quality standards.

Requirements

Candidates need 1-2 years of hotel front desk experience and proficiency in Microsoft Office and reservation systems like Innfinity. The role requires the ability to work a 20-on/10-off shift rotation in a fast-paced environment.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel Reservation Systems
• Microsoft Office
• Customer Service
• Multitasking
• Time Management
• Problem Solving
• Oral Communication
• Written Communication
• Organization
• Front Desk Operations
• Employment Equity
• Professionalism
• Ability To Meet Deadlines
• Shift Work
• Management
• Communication
• Computer Literacy
• Operations
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Attendant
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks