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Job summary

Lead and develop the food team to achieve operational and commercial goals while ensuring strict adherence to food safety and quality standards. Monitor key business KPIs and partner with store leadership to enhance the overall customer experience and operational efficiency.

Job details

WHAT YOU'LL NEED TO HAVE - 3+ years of leadership experience in food service, hospitality, or restaurant operations. - Strong experience managing both front-of-house and back-of-house operations. - Solid knowledge of food safety, quality standards, and regulatory compliance. - Proven ability to lead, coach, and develop diverse teams. - Strong customer focus with a passion for delivering exceptional experiences. - Results-oriented with strong commercial awareness and attention to detail. - Ability to work collaboratively across functions and build strong relationships. - Comfortable making decisions and driving results in a fast-paced environment. - Open to learning and contributing within a retail setting. - Open availability, including evenings and weekends. A DAY IN YOUR LIFE WITH US - Lead, coach, and develop the Food team to achieve operational and commercial goals. - Ensure food safety, quality, and compliance standards are consistently met. - Drive operational consistency through clear routines, coaching, and follow-up. - Deliver an inspiring and seamless customer experience across all food areas. - Monitor and act on key business KPIs, including sales, waste, productivity, and customer satisfaction. - Ensure product availability, inventory accuracy, and effective stock management. - Partner with store leaders to support overall store performance and customer experience. - Identify and implement opportunities to improve processes and operational efficiency. - Create an inclusive, safe, and engaging environment for co-workers. - Lead by example and role model IKEA values and ways of working. Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Food Operations Manager I The starting rate/ salary for this position is 62710 CAD

What you’ll do

Lead and develop the food team to achieve operational and commercial goals while ensuring strict adherence to food safety and quality standards. Monitor key business KPIs and partner with store leadership to enhance the overall customer experience and operational efficiency.

Requirements

Requires over 3 years of leadership experience in food service, hospitality, or restaurant operations with expertise in both front and back-of-house management. Candidates must have strong knowledge of food safety regulations and the flexibility to work evenings and weekends.

Benefits

• Wellness days • Extended health coverage • Dental coverage • Vision coverage • RRSP matching • Annual bonus incentive plan • Flexible spending account • Life insurance • Merchandise discounts • Restaurant discounts • Free drinks • Healthy meal options • Parental leave • Bereavement leave • Employee assistance program

Listed skills

• Operational Efficiency · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Food Service Operations
• Hospitality Management
• Front-of-House Management
• Back-of-House Management
• Food Safety
• Regulatory Compliance
• Team Coaching
• Customer Experience
• Commercial Awareness
• KPI Monitoring
• Inventory Management
• Stock Management
• Process Improvement
• Operational Efficiency
• Relationship Building

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Retail
• Customer Service & Support