Jobs in Victoria, BC

Job summary

The Evening Concierge acts as the primary point of contact for residents, visitors, and emergency services while managing front-desk operations and security. They provide administrative support, coordinate appointments, and ensure a welcoming environment in alignment with the community's person-centered care philosophy.

Job details

About Optima Living Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers. Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents. Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy. Position Summary Reporting to the General Manager or Administration Manager, the Evening Concierge is responsible for creating a warm, professional, and secure first point of contact for residents, visitors, and team members while supporting smooth evening operations within the community. This role acts as the primary point of contact for residents, team members, and emergency services on all security-related matters during evening hours, while managing inquiries, visitor access, communication flow, administrative tasks, and supporting move-ins, appointments, tours, and events that reflect Optima’s person-centered and hospitality-focused environment. All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards. Responsibilities Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed. Ensures the visitor sign-in and sign-out process is properly followed. Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). Supports meetings, event scheduling, equipment bookings and catering requests as needed. Assists with coordination of move ins and move outs as applicable. Assists with the coordination of resident appointments and arranging transportation as applicable. Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. Reports any issues with the functioning of office equipment as needed. Participates in organizational initiatives and projects as needed. Assists with emergency procedures and safety protocols. Coordinates with the General Manager or designate to address issues related to restricted or denied home access. Serves as the primary contact for residents, team members and emergency services in security related matters Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed. Provides confidential administrative support to the leadership team as applicable. Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable. Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable. Supports the General Manager in the incident and complaint reporting processes as applicable. Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. Identifies maintenance issues and reports them following established maintenance procedures. Responds promptly during emergency codes in alignment with organizational standards and protocols. Contributes to quality improvement initiatives by sharing ideas and providing feedback. Demonstrates knowledge of and compliance with Occupational Health and Safety regulations. Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations. Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. Completes orientation upon hire and annual mandatory education as assigned. Supports new team members through their orientation process. Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents. Participates in team meetings and stays informed on relevant internal communications. Performs other duties as required to support operational needs. Qualifications & Experience Minimum of one (1) year experience in an administrative or similar role. Completion of a recognized post-secondary program is an asset Experience in a residential care or mental health environment is an asset. Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. Strong written communication skills with the ability to present professional documents with clarity. Demonstrates the ability to effectively organize, prioritize and problem solve. Ability to work independently and in cooperation with others. Ability to manage and resolve difficult and challenging situations effectively and respectfully. Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations. Ability to safely operate equipment according to established protocols. Computer literacy skills required. Flexibility to work a variety of shifts. Conditions of Employment Clear Police Information Check Clear Vulnerable Sector Check Successful completion of all mandatory Provincial Health Requirements

What you’ll do

The Evening Concierge acts as the primary point of contact for residents, visitors, and emergency services while managing front-desk operations and security. They provide administrative support, coordinate appointments, and ensure a welcoming environment in alignment with the community's person-centered care philosophy.

Requirements

Candidates must have at least one year of experience in an administrative or similar role and possess strong communication and organizational skills. A clear police information check and vulnerable sector check are mandatory conditions of employment.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Communication
• Problem solving
• Security protocols
• Computer literacy
• Record keeping
• Conflict resolution
• Emergency response
• Scheduling
• Data entry
• Interpersonal skills
• Professionalism
• Organizational skills
• Confidentiality
• Office Equipment
• Dementia
• Administrative Support
• Tactfulness
• Community Relations
• Reporting Processes
• Administrative Functions
• Quality Improvement
• Assisted Living
• Auditing
• Mental Health
• Computer Literacy
• Continuing Care
• Cooperation
• Emergency Procedures
• Occupational Safety And Health
• Event Scheduling
• Leadership
• Innovation
• Infection Control
• Internal Communications
• Long-Term Care
• Taking Meeting Minutes
• Operations
• Senior Living
• Coordinating
• Investigation
• Filing
• Prioritization
• Catering Arrangements

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Security & Safety
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges