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Job summary

The Care Concierge manages patient intake, registration, and scheduling for pharmacy care clinic services. They are responsible for promoting the PC Health app and coordinating with pharmacists to ensure a seamless patient experience.

Job details

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Here at Loblaw, we take pride and ownership in helping Canadians live life well. We’re looking for talented colleagues who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way! We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy that includes: Pharmacy, Dietitian, Medical and Optical services. The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services. The Care Concierge will receive, welcome, and check-in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy care clinic runs smoothly DUTIES AND RESPONSIBILITIES: Customer Service: * Create a positive experience for patients accessing clinic services * Facilitating patient intake by verifying health card details, providing patient registration forms, and creating or verifying patient profiles in the internal system * Raise awareness of pharmacy care clinic services available to patients and answer their questions * Set patient expectations as to process and wait times * Help patients navigate the space and services * Assist pharmacist and patients with filling out paperwork * Adhere to all confidentiality and privacy requirements * Drive uptake of PC Health App with customer and patients Administration * Manage patient appointments through the internal booking scheduler and ensuring all appointments are scheduled appropriately * Check-out patients, including booking of follow up appointments and processing out of pocket payments for pharmacy services, where applicable. * Maintain accurate patient records in accordance with the College standards (i.e., Accuro EMR, Healthwatch and MedMe) * Complete start of day / end of day checklists for the Pharmacy Care Clinic Skills and qualifications: * Experience working in a retail pharmacy, as a pharmacy assistant or previous experience working in a medical clinic, ideally a family practice clinic * Outstanding customer service skills and the ability to consistently produce positive interactions with patients * High professional standards and a strong track record of and commitment to maintaining patient confidentiality * Excellent interpersonal and communication skills both on the phone and in-person * Demonstrated problem-solving skills and ability to make informed decisions * Ability to identify patients who can benefit from pharmacy care clinic services support * Ability to maintain composure and focus on the patient in challenging situations * Proven ability to adhere to processes and procedures and strong detailed orientation * Strong time management and organization skills and the ability to prioritize numerous tasks in a fast-paced environment * Proficient with Microsoft Outlook and a comfortable learning new systems / software, technologies * Work cross functionally with pharmacy team members to deliver exceptional customer service through teamwork and collaboration Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle salariale à l’embauche : $25.95 - $33.55 / 25,95$ - 33,55$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #STORE #PHARM #ON

What you’ll do

The Care Concierge manages patient intake, registration, and scheduling for pharmacy care clinic services. They are responsible for promoting the PC Health app and coordinating with pharmacists to ensure a seamless patient experience.

Requirements

Candidates should have experience as a pharmacy assistant or in a medical clinic setting. Strong customer service skills, proficiency in Microsoft Outlook, and a commitment to patient confidentiality are required.

Benefits

• Comprehensive Training • Flexibility • Benefits Package

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Patient Intake
• Patient Confidentiality
• Interpersonal Communication
• Problem Solving
• Time Management
• Organization
• Microsoft Outlook
• Pharmacy Workflow
• Patient Registration
• Pharmacist Assistance
• Composure
• Workflow Management
• Organizational Skills
• Service Offerings
• Artificial Intelligence
• Decision Making
• Communication
• Confidentiality
• Family Medicine
• Grammar
• Leadership
• Medical Privacy
• Webmail
• Prioritization
• Teamwork

Job areas

• Healthcare
• Customer Service & Support
• Retail
• Administrative
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges