Restaurant Customer Service Team Member

Job summary

The team member is responsible for anticipating customer needs, managing take-out and delivery orders, and ensuring high-quality service in a fast-paced environment. They must also maintain cleanliness throughout the deli and dining room while adhering to sanitation guidelines.

Job details

Pay: $10 to $15/hr + tips Jason’s Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason’s Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, and quality of life. We strive to create an opportunity for all of our employees to have a chance to grow with the company. In 2018, we established our Career Path, a self-paced, gradual step program that takes a brand new employee all the way to the managing partner level. At Jason’s Deli, we believe our employees are what makes us a place where people both love to eat and love to work. As our founder, Joe Tortorice Jr. said, "We're in the people business. We just happen to make sandwiches." Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers’ needs, coordinate with co-workers to ensure an out-of-this-world dining experience, maintain an organized system to keep track of multiple take out and delivery orders, ensuring accuracy and customer satisfaction in a fast-paced environment, and have the ability to maintain cleanliness throughout the deli and dining room while following sanitation guidelines. Who We Are: * At Jason’s Deli, it is our promise to provide a Great Place to Work. We strive to maintain a culture of engagement in which employees can truly be themselves, continuously developing and thriving. Embracing diversity and inclusion is not only the right thing to do, but it is WHO WE ARE at Jason's Deli. * We believe that we are able to hire better employees when we have a diverse applicant pool to select from, and that we make better business decisions when we try to understand our business environment through the eyes of a diverse range of customers. * Collaborating with local and national organizations that share our purpose of nourishing hearts and spirits through inclusion and equality is one of the important ways we serve our communities and have an impact. We Love People Who: * Are self-motivated with a drive for growth. * Are outstanding individuals who share our passion for serving customers and preparing quality food safely. * Are results-oriented and committed to providing Out-of-This-World Hospitality every day. * Embrace cultural diversity. * Live our Purpose, Mission, and Core Values. Our People Love: * Flexible schedule * Competitive pay + Tip pooling * Health, Dental, and Vision insurance * Paid vacation and holidays * 401K * Tuition reimbursement * Food discount * Free uniforms ESSENTIAL FUNCTIONS OF THE POSITION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The ability to stand for extensive periods of time, bend over, reach upwards or outward, twist, turn around, and climb up on ladders in a timely fashion. * The ability to perform a variety of jobs at a very rapid pace for extensive periods of time * The ability to work in an environment with temperature fluctuations. * The ability to maintain regular, predictable attendance. * The ability to understand and to follow directions. Our Purpose is to Improve The Lives Of Others Through The Nourishment Of The Body, Mind, Heart, and Spirit. Our Mission is to Make Every Customer Happy. Check out our Jason’s Deli Career Path video to learn about our career path and advancement opportunities! https://www.youtube.com/watch?v=Zb5Rbrab_P4&t=11s Jason’s Deli appreciates and values diversity. EOE

What you’ll do

The team member is responsible for anticipating customer needs, managing take-out and delivery orders, and ensuring high-quality service in a fast-paced environment. They must also maintain cleanliness throughout the deli and dining room while adhering to sanitation guidelines.

Requirements

Candidates must be self-motivated, results-oriented, and capable of performing physical tasks like standing for long periods and bending. The role requires the ability to follow directions and work effectively within a diverse team.

Benefits

• Flexible schedule
• Competitive pay
• Tip pooling
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• 401k
• Tuition reimbursement
• Food discount
• Free uniforms

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Food safety · Preferred
• Communication · Preferred
• Sanitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Task prioritization
• Order management
• Food safety
• Sanitation
• Communication
• Teamwork
• Time management
• Hospitality
• Talent Management
• Business Decisions
• Self-Motivation
• Cleanliness
• Customer Service
• Cultural Diversity
• Restaurant Operation
• Prioritization

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Customer Service Team Member
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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