Asst. Banquet Manager

Job summary

The Assistant Banquet Manager is responsible for implementing high service standards, maximizing banquet revenues, and ensuring compliance with food service regulations. They will lead, train, and supervise a team of approximately 90 staff members while managing daily operations and guest concerns.

Job details

The Hilton Toronto/Markham Suites Conference Centre & Spa is seeking an energetic, self-motivated individual to become our Assistant Banquet Manager. The successful candidate must be a true service professional committed to the highest levels of guest satisfaction. We are a full-service property with 45,000 sq feet of banquet space and the manager will be overseeing approximately 90 staff members. We are seeking a vibrant and dedicated Key Responsibilities: * Implements Company's high level of standards throughout the banquet team, ensuring guest satisfaction and maximizing revenues. * Ensures all laws and regulations pertaining to the food service industry and hotel policies and procedures are adhered to. * Assists with the development, implementation and follow up of menus, marketing promotions, service delivery, and team incentives etc. * Successful problem solver for both guests/customers and colleagues concerns. * Assists in recruiting, training, developing, scheduling and supervising of banquet service staff. * Provides strong leadership through positive reinforcement, training, and coaching. * Assists with managing labour expenses within productivity guidelines. * Assists in developing and implementing short term goals and strategies to achieve objectives and motivate employees. * Motivates employees and develops strong channels of communication by maintaining good relations and encouraging team spirit and empowerment. * Follows Health and Safety policies and procedures, and actively promotes a safe, clean and healthy work environment * Ensures all equipment is in proper working order. * Leads a team of dedicated professionals to ensure the highest quality experience is provided to guests/customers. Job Requirements: * Two years Banquet managerial experience in a hotel with at least 15,000 sq feet of banquet space * Two years of unionized hotel supervision experience * College Diploma in Hospitality or Food & Beverage preferred * Dedicated to providing excellent guest/customer service * Excellent communication and people skills required * Ability to lead and motivate employees * Knowledge of food, wine, spirits, and an understanding of culinary terms * Smart Serve certification is required * Presentable and well-groomed * Flexible schedule (AM, PM, weekends and holidays) * Enthusiastic customer service attitude with attention to detail * Strong Team player * Maintains integrity, dependability and accountability Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require. This job posting is for an active existing vacancy in the Banquets Department. We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted. Job Types: Full-time, Permanent Benefits: * Discounted or free food * On-site parking Work Location: In person

What you’ll do

The Assistant Banquet Manager is responsible for implementing high service standards, maximizing banquet revenues, and ensuring compliance with food service regulations. They will lead, train, and supervise a team of approximately 90 staff members while managing daily operations and guest concerns.

Requirements

Candidates must have at least two years of banquet managerial experience in a large hotel and two years of unionized hotel supervision experience. A college diploma in hospitality or food and beverage is preferred, along with a Smart Serve certification.

Benefits

• Discounted or free food
• On-site parking

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banquet management
• Staff supervision
• Guest satisfaction
• Leadership
• Communication
• Problem solving
• Recruiting
• Training
• Scheduling
• Food and beverage knowledge
• Wine and spirits knowledge
• Health and safety compliance
• Budget management
• Customer service
• Team motivation
• Attention to detail
• Positive Reinforcement
• Energetic
• Accountability
• Supervision
• Self-Motivation
• Customer Service
• Food Services
• Marketing
• Problem Solving
• Coaching
• Enthusiasm
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Human Resources
• Banquet Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers