Banquets Bartender - Banqueting Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 17.91/hr. License Requirements: Smart Serve Certificate, Criminal Background Check OVERVIEW: The Banquets Bartender is responsible for providing exceptional beverage service during casino-hosted banquets, special events, conferences, weddings, and private functions. This role involves preparing and serving alcoholic and non-alcoholic beverages, maintaining a professional and engaging guest experience, and ensuring compliance with all liquor regulations and responsible service standards. The Banquets Bartender works closely with the Banquets and Events team to support successful event execution while upholding the casino's high standards of hospitality, service, and guest satisfaction. RESPONSIBILITIES: Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible Expedite guests and/or server’s orders including the mixing and serving of beverages Thank guests with genuine appreciation and provide a fond farewell Anticipate guests’ service needs and provide service to each guest quickly and accurately Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service Monitor bar area for seating availability, service, safety and well-being of the guest Take the guest order, always trying to use suggestive/ upselling techniques Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers Process all guest orders thru the POS terminal Clear and re-set bar top and tables in bar area Thank guests with genuine appreciation and provide a fond farewell Maintain cleanliness of work areas throughout the shift Notify management of maintenance repair issues Complete any additional reasonable requests by management Handling cash & other forms of payment Making proficient sales transactions - using a point-of-sale system Properly checks I.D.s – for guests who appear to be under 30 years old Demonstrating responsible alcohol service Demonstrating impeccable product knowledge Answering questions - accurately and politely Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience Directing guests to areas & restrooms Creating memorable experiences Entertaining guests with AMPLIFIED SERVICE Lives the Brand. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: Must be at least 19 years of age Follows all food safety & sanitation procedures Must be Smart Serve certified Practicing all general safety standards Performing duties which require bending & reaching Lifting & transporting up to 25 pounds Standing or walking, for up to 8+ hours Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC’s 5 core Values and Mission Statement Must be fluent in English and able to communicate effectively in both spoken and written English. Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Physical Demands Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Provide exceptional beverage service for banquets, weddings, and private functions while maintaining professional guest experiences. Responsible for preparing drinks, managing the bar station, and ensuring compliance with liquor regulations.

Must be at least 19 years old and hold a valid Smart Serve certification. Requires the physical ability to stand for long periods and lift up to 50 pounds in a fast-paced environment.

• Comprehensive Benefits Package • Health and Well-being Support • Work-life Balance Programs

• Time managementPreferred
• OrganizationPreferred
• Attention to detailPreferred
• Food safetyPreferred
• Cash handlingPreferred

Identified from the job description. Confirm important requirements above.

• Beverage Service
• Cocktail Preparation
• POS Systems
• Upselling
• Cash Handling
• Responsible Alcohol Service
• Guest Relations
• Inventory Replenishment
• Food Safety
• Sanitation Procedures
• Organization
• Attention to Detail
• Time Management
• Communication Skills
• Multitasking
• Hospitality

• Food & Beverage
• Hospitality
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level