Front Desk Administrator

Job summary

Welcome and assist patients, manage high-volume scheduling and communications, and maintain accurate, confidential patient records. Process payments and billing, support general administrative and clinic preparation tasks, and follow applicable confidentiality and clinical protocols.

Job details

JOIN OUR TEAM! We are a premier plastic surgery practice, committed to providing exceptional care and outstanding results for our patients. Our team of experienced surgeons, nurses, and administrative professionals work collaboratively to deliver personalized services in a welcoming, high standard clinical environment. Position Title: Front Desk Administrator Reports to: Director of Operations Hours: On-site, Full-Time Role Description The Front Desk Administrator at FACE plays a key role in delivering a seamless, elevated clinic experience. This role combines front desk operations, patient coordination, scheduling, and high‑level customer service. Key Responsibilities: Greet and support patients, ensuring a warm and professional experience Manage high‑volume scheduling, appointment confirmations Answer and route calls; respond to emails and general inquiries promptly and professionally. Maintain accurate and confidential patient records, intake documentation Process payments, deposits, and billing with accuracy and discretion. Assist with mail, deliveries, faxing, chart preparation, and general administrative tasks Uphold patient confidentiality and maintain compliance with regulatory and clinical protocols Qualifications: Minimum 2 years of experience in a medical office or high‑end customer service environment. Strong communication, phone etiquette, and interpersonal skills. Knowledge: Familiarity with medical terminology and insurance processes is beneficial Skills: Ability to manage a high-volume schedule and prioritize competing responsibilities Proficiency in office software and medical management systems; strong organizational and multitasking abilities; excellent communication skills APPLY NOW Please submit your resume and cover letter to yameena@facetoronto.com We thank all applicants, however, only those considered for an interview will be contacted. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process.

What you’ll do

Welcome and assist patients, manage high-volume scheduling and communications, and maintain accurate, confidential patient records. Process payments and billing, support general administrative and clinic preparation tasks, and follow applicable confidentiality and clinical protocols.

Requirements

Requires at least two years of experience in a medical office or high-end customer service environment, along with strong communication and interpersonal skills. Candidates should be organized, able to manage competing priorities and high-volume schedules, and proficient with office software; familiarity with medical terminology and insurance processes is beneficial.

Listed skills

• Appointment Scheduling · Preferred
• Customer service · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• Billing · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Coordination
• Appointment Scheduling
• Customer Service
• Communication
• Phone Etiquette
• Patient Record Management
• Confidentiality
• Payment Processing
• Billing
• Medical Terminology
• Insurance Processes
• Office Software
• Medical Management Systems
• Organization
• Multitasking
• Prioritization

Job areas

• Administrative
• Healthcare
• Customer Service & Support