Front Desk Associates, Bay Street

Company Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization Professionally greet members and guests Scan membership ID’s upon members entrance Answer phones professionally Respond to member questions, concerns and discrepancies Update members’ accounts if needed Maintain an orderly and clean work area Ability to work opening/closing/mid-day shifts Ability to tour members Provide the highest level of customer service to members, prospective members, and guests Aid other departments with other related tasks Qualifications Minimum of 1 year in customer service or related experience High school diploma/GED required or equivalent work experience Reliable, professional, computer literate, energetic, and friendly Preferably interested in health, fitness, and/or sports Must be friendly, vibrant, and outgoing Must be able to effectively communicate in person, via email, and via phone ESSENTIAL PHYSICAL REQUIREMENTS Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height Must be able to perform pushing, pulling and lifting up to 50lbs at a time Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: Complimentary Club membership Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United Kingdom.

The Front Desk Associate is responsible for professionally greeting members and guests while managing facility access and member accounts. They also provide high-level customer service by answering inquiries and assisting other departments with operational tasks.

Candidates must have at least one year of customer service experience and a high school diploma or GED. The role requires physical stamina for standing and lifting, along with strong communication skills and computer literacy.

• Complimentary club membership • Personal training perks • Pilates perks • Spa perks • Shop perks

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Computer literacy
• Interpersonal skills
• Problem solving
• Professionalism
• Organization
• Fitness industry knowledge
• Energetic
• Pilates
• Consumer Behaviour
• Customer Service
• Computer Literacy
• Equinox (OSGi)
• Humility
• Operations
• Enthusiasm

• Customer Service & Support
• Sports & Recreation
• Hospitality
• Retail
• Administrative
• Front Desk Associate
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week