Reservation, Contact centre Jobs

The Travel Sales & Service Advisors are responsible in providing expert travel advice for inbound and outbound calls and emails for our North America clients. The focus of this role to successfully manage each call and email, confirmin[...]

Job DescriptionGroups Coordinator - ReservationsGroup and tour bookings account for a huge part of our revenue here at Fairmont. As a Groups Coordinator within our Reservations team, you will ensure all of our group/tour booking's need[...]

Job Summary The Booking Manager is responsible for all aspects of the operation including: staffing, client relations, customer service, resident satisfaction, budgeting, financial management, implementation and ongoing success of resi[...]

Manage varying amounts of inbound calls, emails, and chats in a timely manner Identify Residents' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell our locations w[...]

Provide leadership, development, and coaching to Contact Centre Team Leader and Representatives Contribute to the design and implementation of change programs and projects that impact the Contact Centre and identify areas of process im[...]

postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Cl[...]